Post deleted by seb

I honestly don't even think you'll need to do much persuading they are giving good deals with little fuss.

Just say talktalk is offering you £27 a month for fibre and you have friends who have been offered better deals at BT.

Ask if they can check with a manager for a better deal no matter what they offer initially. It usually gets the deal even better.

In reply to a post by ukhardy07:

I honestly don't even think you'll need to do much persuading they are giving good deals with little fuss.

Just say talktalk is offering you £27 a month for fibre and you have friends who have been offered better deals at BT.

Ask if they can check with a manager for a better deal no matter what they offer initially. It usually gets the deal even better.

Okidoki Thanks for that. I'll have a bash at that in the morning. Cheers

In reply to a post by ukhardy07:

I honestly don't even think you'll need to do much persuading they are giving good deals with little fuss.

Just say talktalk is offering you £27 a month for fibre and you have friends who have been offered better deals at BT.

Ask if they can check with a manager for a better deal no matter what they offer initially. It usually gets the deal even better.

Well that didn't work...
Told him I have a friend on Infinity 1 at £25.99pm for 24 mths another on Infinity 2 at 33.49 for 24 months
No movement - Nada- Got told about "the router we supplied you which is the faster/strongest WiFi router available.".dah-de-dah

I asked if he could extend the offer to 24 mths and I would accept and stay, Nope I can't change the system.

Looking at the TalkTalk website I told him I could get up to 38Mb for 2 year for £27 or up to 76Mb for 2 years for £32 (not sure I'd get over 60Mb but was making a point)

No movement whatsoever. I asked to speak to his manager 3 times - he decline but said eventually said he would have a chat with his colleague - he could have talked to a wall AFAIAC and came back stating there is nothing whatsoever he could do to improve on the offer.

I mentioned that I could get unlimited anytime UK calls with TT for £5 pm for 24mths. That I was trying to budget on a fixed income (pension) and he after looking at my BT bills said "you seem to have made quite a few 0845 and 0871 calls [my note: all calls last month totalled 42 and the previous month 39 yes there were a few 0845 and 0871 in there] do you realise that you will pay TT a fortune for these calls and also BT's anytime plan includes call setup whereas TT's doesn't?"

- Hmm smacks of abuse of monopoly surely unless BT is losing doing that?

Backstory - I think because the deal I currently have gave me £110 Quidco cashback my account must be marked as "Concede Nothing!" - and I can understand that. (actually forgot that but he made no reference to it as it happens.

I don't mean to divert the thread onto TalkTalk but are they as bad as I hear/have heard?

They seem to be discounting hard to regrow the business they lost due to the customers' data hack/loss.

Talk talk will be 40/2 rather than 55/10 which is the major difference.

I had Quidco also.
Shame about the person you spoke with, I'd personally have hung up and rang again.

Did you speak with cancellations?

Talktalk CS is similar to BTs and the connection at least for me was fine.

I only got a good deal on my third call tbf.
You'll see a full thread of the deals people are getting over at:
http://forums.thinkbroadband.com/bt/f/4529846-switci...

Are you being clear that you will leave due to the price rises by placing an order with talktalk?

Edited by ukhardy07 (Thu 16-Feb-17 18:55:01)

yes spoke to cancellations

yes very clear about moving to TT

clock started tonight on my 30days with BT

BUT on phone now with TT and she says on their 76MB boost I'll get 31Mb down and 13 up!! I currently get 49.9 Down and 9.9 up
What?
waiting to hear the techs explanation right now

In reply to a post by jayteepics:

yes spoke to cancellations

yes very clear about moving to TT

clock started tonight on my 30days with BT

BUT on phone now with TT and she says on their 76MB boost I'll get 31Mb down and 13 up!! I currently get 49.9 Down and 9.9 up
What?
waiting to hear the techs explanation right now

It's the same line you'll get the same speed (barring caps, which on the 76mbit package are 80/20 anyway).

But ISPs give various estimates as they balance giving the highest estimates and attracting customers, to giving too high an estimate and getting complaints that they can't fix.

By estimating low, they know you definitely won't complain as you'll almost certainly get more.

Further to TalkTalk...
Well that went badly I hope it is ok to post the chat which was after 1 phone call with sales the 2 phone call with tech then 3 chat session with sales

The entire 1 hour I wasted is summed up with this I hope it is ok to post this..

I told them I wanted to go from BT infinity 1 52MB with ipprofile of 50 down and 10 up I sent the TB broadband speed tes result on my line 48.9 down 9.7 up and I wanted to know what TT's 76Mb boost would deliver....Seemed a reasonable question I thought anyway.
.
Info at 20:42, Feb 16:
Hi, welcome to TalkTalk. One of our agents will be with you shortly.

Changes to your account will only be made when confirmed in this chat. If for any reason your chat ends before receiving confirmation, please chat back.
Info at 20:42, Feb 16:
You are now through to Preeti. How can I help you?
Jamie at 20:43, Feb 16:
I wanted information about 76Mb boost broadband and the sales agent told me I would receive 31Mb down and 13MBup
Preeti at 20:44, Feb 16:
I understand your query and will be happy to help you.
Preeti at 20:44, Feb 16:
May I have your full name and home phone number?
Jamie at 20:44, Feb 16:
I am currently on BT Infinity 52Mbps I have an IP profile of 50Mb down and 10Mb up.
Jamie at 20:45, Feb 16:
TT tech said I should be able to send you a link to my speedtest
Jamie at 20:45, Feb 16:
I wanted to send email but he said to send the link via chat
Jamie at 20:46, Feb 16:
http://www.thinkbroadband.com/speedtest/results.html...
Preeti at 20:46, Feb 16:
Just to confirm, you want to signup with TalkTalk?
Jamie at 20:47, Feb 16:
Only when you offer me proper speeds
Jamie at 20:47, Feb 16:
that number at the end of the link showed asterisks trying again
Jamie at 20:47, Feb 16:
id=1****************7160
Jamie at 20:48, Feb 16:
1****************7160
Preeti at 20:48, Feb 16:
I will connect you to our sales team and they will assist you with this.
Preeti at 20:48, Feb 16:
Shall I connect this chat for you?
Jamie at 20:48, Feb 16:
phew
Jamie at 20:48, Feb 16:
yes
Preeti at 20:49, Feb 16:
Please stay online while I connect this chat for you.
Info at 20:50, Feb 16:
Please stay online whilst we transfer you to the relevant department.
Info at 20:50, Feb 16:
You are now through to Thandeka. How can I help you?
Thandeka at 20:51, Feb 16:
Hello,Jamie.
Jamie at 20:51, Feb 16:
I was talking to sales I then asked to talk with a technical person who said I should sent a link to my current broadband speedtest result
Thandeka at 20:52, Feb 16:
I will be happy to assist you with your query.
Jamie at 20:52, Feb 16:
I have BT Infinity 1 52Mb I want a projected speed for TT 76Mb boost
Thandeka at 20:53, Feb 16:
I understand.
Jamie at 20:53, Feb 16:
The sales person came back with the result of 31Mb down and 13MB UP. I already ger close to 50Mb down and 10 UP why would I accept a contract at the figures you quote
Thandeka at 20:54, Feb 16:
Can you please provide me with your full address, post code and your land line number so I can do a line check for you?
Info at 20:42, Feb 16:
Hi, welcome to TalkTalk. One of our agents will be with you shortly.

Changes to your account will only be made when confirmed in this chat. If for any reason your chat ends before receiving confirmation, please chat back.
Info at 20:42, Feb 16:
You are now through to Preeti. How can I help you?
Jamie at 20:43, Feb 16:
I wanted information about 76Mb boost broadband and the sales agent told me I would receive 31Mb down and 13MBup
Preeti at 20:44, Feb 16:
I understand your query and will be happy to help you.
Preeti at 20:44, Feb 16:
May I have your full name and home phone number?
Jamie at 20:44, Feb 16:
I am currently on BT Infinity 52Mbps I have an IP profile of 50Mb down and 10Mb up.
Jamie at 20:45, Feb 16:
TT tech said I should be able to send you a link to my speedtest
Jamie at 20:45, Feb 16:
I wanted to send email but he said to send the link via chat
Jamie at 20:46, Feb 16:
http://www.thinkbroadband.com/speedtest/results.html...
Preeti at 20:46, Feb 16:
Just to confirm, you want to signup with TalkTalk?
Jamie at 20:47, Feb 16:
Only when you offer me proper speeds
Jamie at 20:47, Feb 16:
that number at the end of the link showed asterisks trying again
Jamie at 20:47, Feb 16:
id=1****************7160
Jamie at 20:48, Feb 16:
1****************7160
Preeti at 20:48, Feb 16:
I will connect you to our sales team and they will assist you with this.
Preeti at 20:48, Feb 16:
Shall I connect this chat for you?
Jamie at 20:48, Feb 16:
phew
Jamie at 20:48, Feb 16:
yes
Preeti at 20:49, Feb 16:
Please stay online while I connect this chat for you.
Info at 20:50, Feb 16:
Please stay online whilst we transfer you to the relevant department.
Info at 20:50, Feb 16:
You are now through to Thandeka. How can I help you?
Thandeka at 20:51, Feb 16:
Hello,Jamie.
Jamie at 20:51, Feb 16:
I was talking to sales I then asked to talk with a technical person who said I should sent a link to my current broadband speedtest result
Thandeka at 20:52, Feb 16:
I will be happy to assist you with your query.
Jamie at 20:52, Feb 16:
I have BT Infinity 1 52Mb I want a projected speed for TT 76Mb boost
Thandeka at 20:53, Feb 16:
I understand.
Jamie at 20:53, Feb 16:
The sales person came back with the result of 31Mb down and 13MB UP. I already ger close to 50Mb down and 10 UP why would I accept a contract at the figures you quote
Thandeka at 20:54, Feb 16:
Can you please provide me with your full address, post code and your land line number so I can do a line check for you?
Jamie at 20:54, Feb 16:
The technician said that sales must have a throttle on the test numbers
Jamie at 20:55, Feb 16:
**** - ***** - TA10 9BU
Thandeka at 20:55, Feb 16:
Thank you.
Thandeka at 20:56, Feb 16:
Please allow me 2 minutes, whilst I look into this for you.
Jamie at 20:56, Feb 16:
ok
Thandeka at 20:56, Feb 16:
Thank you.
Thandeka at 20:57, Feb 16:
Thank you for your patience.
Thandeka at 20:57, Feb 16:
Great news, our full range of services are available to you.
Thandeka at 20:58, Feb 16:
This is your estimated speed: Minimum estimated download speed: 25 Mb Download speed range: 31 Mb - 40 Mb.
Jamie at 20:59, Feb 16:
If you have read and understood what I typed above you will understand that this is shockingly BAD NEWS!
Thandeka at 21:00, Feb 16:
Can you please elaborate on the services you would require from me?
Jamie at 21:02, Feb 16:
76 Mb Boost is greater than BT 52MB and you come back with the same silly figures WHY would I pay more for a lot less when I am supposed to be getting more!!
Thandeka at 21:03, Feb 16:
I do uderstand.
Thandeka at 21:03, Feb 16:
However, we offer the unlimited broadband.
Jamie at 21:04, Feb 16:
Oh good night so is BT for goodness sake
Agent is typing...

Edited by deleted (Thu 16-Feb-17 21:23:39)

In reply to a post by Kr1s69:

Talk talk will be 40/2 rather than 55/10 which is the major difference.

Also BT recently moved their customers to care level 2 whereas TT will be care level 1, so in theory any faults should get fixed a day quicker as a BT customer.