Migration Disaster

Moved from BT Infinity 1 using HomeHub6 to M-Line/Entanet 80/20 with max down of 64Mbps with a Technicolor TG588v v2 router.

What actually happened was I started off with BT with an average of 47/48 Mbps Down and 8-9 Mbps Up my TB test history shows this is fairly consistent over the last months.

On Monday 6th switched to new provider and I know stuff has to settle down but I was getting about 32/33Mbps Down and 7 Up. Since then it has got worse (a lot worse) with the tester giving me frequent "warnings Your test shows variable download speeds. This may impact HD video streaming etc" every test I do is all over the place especially the TBBx1 avg & burst taes.

M-Line/Entanet sent a BT engineer out today and the discussion revolved around the line would have been physically "Lifted and Shifted" at the cabinet - there were 4 faults on the line only 1 Critical "but was within tolerances?" and he could not get permission from Mgmt to move it in the cabinet.Although he discussed this with management he wouldn't log it on the report which leaves me potentially paying OR for this debacle!
He said the cabinet is sending out 84Mbps and the speed to my master socket is 50Mbps. So for an 80/20 service (up to a max of 64Mbps) the line is capped but he was not in a position to change that it was my ISP who should do that
The other parameter which is different is a different modem. I have tried another modem but that too gets erratic test results.I have to stick with the original router supplied by the SP to get something done.
The OR engineer was quite honest with me that he was groundwork and not broadband specialist trained.

Can anyone glean anything from the above at all. I'd like to be a bit more informed before I contact the new ISP again?

Oh he said that the distance from the cabinet might be the reason for only 50Mbps {I think it is about 700-800 metres} ???

Speed test linky


http://www.thinkbroadband.com/speedtest/results.html...

Edited by deleted (Tue 07-Mar-17 17:28:35)

The engineer doesn't sound like he really knows his stuff.

The max the DSLAM sends out is 80meg, as set by Openreach.

If you're getting 50meg at the master socket, does this show on the modem/router stats?

50meg at 7-800m is pretty good going.

What does http://www.dslchecker.bt.com show for your telephone number?

High Low High Low
VDSL Range A (Clean) 64 49 15.9 10.3 42.4 Available -- -- -- --
VDSL Range B (Impacted) 50.1 31.5 13.4 6 25 Available -- -- -- --

And the connection stats from the modem?

Connected
7.8 Mbps up

34.39 Mbps down

Note: all my usage and stats have always been from using another phone socket other than the master.

And what modem is it now?

Maybe a change of hardware to something that is not so good for your line is partly to explain

In reply to a post by jayteepics:

Connected
7.8 Mbps up

34.39 Mbps down

Note: all my usage and stats have always been from using another phone socket other than the master.

I say carefully remove the phone and DSL face plates and connect a DSL Micro Filter into the test socket, and then connect the hub to said micro filter and test again.

If you need a phone connected, connect the actual phone to the same micro filter.

What speeds do you get?

Paul

In reply to a post by PaulKirby:

In reply to a post by jayteepics:

Connected
7.8 Mbps up

34.39 Mbps down

Note: all my usage and stats have always been from using another phone socket other than the master.

I say carefully remove the phone and DSL face plates and connect a DSL Micro Filter into the test socket, and then connect the hub to said micro filter and test again.

If you need a phone connected, connect the actual phone to the same micro filter.

What speeds do you get?

Paul

using laptop and TP-Link VR600 Vdsl router on 1Gig ethernet port router and phone in test socket had lots of problems with flash on TB speedtest so here are the results from BT Wholesale performance test...

Test 1 Test 2 Test 3
Download 55.51 56.84 56.39
Upload 12.71 13.09 12.67
Ping Latency 16.25 20.25 21.75

If your sync speed is 34.39 how come your downloads are showing 55-56?

With the Technicolor VDSL TG588v v2 same setup laptop / ethernet / test socket

Down 53.64
Up 12.63
Ping 17.88

The Technicolor router "Gateway Physical Linkstatus panel has...
DSL Status
Up
DSL Uptime
2 minutes 19 seconds
Line Rate
15.21 Mbps 58.81 Mbps