Here is my master socket: Master socket

Here are my line stats from my HG612 modem: Modem stats

On a side note: is my max attainable sync appropriate for the attenuation? I am aware I have been currently put on interleaving. I guess G.INP will sort this out in due course.

Sent a PM. Thanks.

The 14 days starting from date of signup and not from being connected sounds hugely idiotic to me.

Kind of like buying a new car and receiving it from the dealer once the warranty has expired.

It's been close to a month now that I signed up and only 6 days I have had the telephone and broadband active...

For an attenuation of 15dB,on a non-compromised line I would expect to see a max attainable typically between 65 and 75 Mbps depending on the overall noise levels. So your 71 is about right, the sync maybe a little low but don't go messing around with it.

I know, especially considering that most migrations must adhere to 10 working day timeline (ergo 14 days). Its the distant selling regulation that sets the date.

I would still push back on Plusnet and raise it as an engineer complaint. Potentially argue that the location the engineer left the socket is in conflict with their T&C's i.e. not a suitable location

7.3 For a new install we may give you some advice on preparing your Premises. As a minimum, you will need to provide a suitable location for any equipment required to access the Service.

This could be because of many things, did you pay for a full new line installation or for a activation of a stopped line "at the premises", yes the line could of been cut before the NTE and ripped out so to me this sounds like a activation of existing line, if so and there is no time related banding (TRC) on the job then the engineer was right to locate the NTE within 60 minutes of the cable touching the house from the pole or from the underground feed.

It looks as if you got a MK4 filter on so you either had a managed install or the engineers given you a freebie of a VDSL SSFP (PCP only fibre provides you should just have an NTE5 and a filter provided by the CP in the box with the router).

I'd say engineer is probably not at fault but the CP for ordering an activation of stopped line, get them to raise a modify EL (existing line), which unfortunately would be at their/your cost.

I can't even work out what you meant to post with "the engineer was right to locate the NTE within 60 minutes of ...". Unless you mean the job to put a cable round the room had to take less than an hour.

It has to be the right cable type of course, which technically would need to have been ordered. As I posted earlier.

Given that there was no NTE5 present it would be impossible simply to reactivate the line. From which it follows that the pictured NTE5c and Mk4 interstitial plate would be fitted.

Quite apart from the fact that four hours before your post a Plusnet rep posted, with the OP replying to that about 40 minutes later, and it all looks good for a satisfactory resolution for the OP. Chris Parr is a super guy.

Edited by RobertoS (Mon 13-Mar-17 23:52:49)

Glad to see you guys responding!

I won't say anything negative here, it seems a good resolution is on the way

As a follow up, I've raised this to Openreach and we/the OP should hear back within 5 working days (IIRC).

Hi again,

I believe Openreach have been in touch now, is everything sorted?