Line may have been disturbed when they're working on the cab.

If the line is still noisy when you get home, get it reported and it should be the end of your woes once it's fixed.

So it looks like they are doing cab uplift work maybe ?

They are building a mini-roundabout literally 30ft from the cab so they had to move all the lines/fibre a few weeks ago as it was buried way to shallow for them to continue with the work.

Not sure if what they are doing today is related but it could be.

It's off altogether now by looks of it as I can't even remote into my router remotely and my IP isn't updating on OpenDNS so I might get onto BT via online chat now.

Edited by WelshWArrior (Tue 28-Mar-17 14:34:06)

To be honest, I'd just wait until any works are finished today. If it's off and there's no one working at the cab when you go home, then I'd report the fault.

I agree with Lee .... except if they are still there when you get home, and the lines still dead, maybe nip and ask if they can fix it for you,

Murroughs may help here too.

Hahahaha sounds like good plan

I got home from work and surprise surprise BT had finished on the CAB.

Noise is still very much there though - it's a loud crackling/scratching sound. What could cause this? Nothing has changed with my house and it's only been there since BT were in the cab yesterday and my line started suffering resyncs.

The noise is obviously causing low speeds as my SNR is now 4 but sync is 56Mbps whereas before the probs started yesterday, it was 66Mbps with an SNR of 5.

I'm going to get onto BT about this this morning but wanted to make sure nothing within the house could cause this as I don't want the £129 charge they warn about on their website when reporting a fault. Also, their online line checker reports no faults on the line!

I'd suggest you go the route of reporting this as noisy, don't muddy the water and mention the FTTC.

Take your faceplate off the NTE and confirm that the line is audibly noisy in the test jack with a known working corded phone.

Ring and report, you will doubtless be warned about possible charges, but if you have taken the above steps, then it's Openreach's responsibility to repair for free.

I'll get on it this morning.

I suppose the Murroughs may come into play again

And if they don't want it, send it this way

I'd just add that there is little point telling CP CS about the cab work hoping it'll resolve things faster, that detail (useful to the engineer who actually visits) is almost never put on fault notes these days.

The most useful info will be a description of the fault, i.e. Crackle and a valid contact number for you.

If the CP insists on an appointment, no point in arguing the toss, just take the first going and ensure the CP puts 'please ring 0123 456 789 30 mins prior to visit' in their notes for Openreach.

If the engineer does visit, then is the point to mention all was well till the cab uplift started.