Cheers for that. Just booked for tomorrow between 8am and 1pm. Asked Engineer to ring my mobile 15mins before he visits.

Guess what? As they did the line test while I was talking to them, there was another resync. Attenutaion has gone down to 19.7 and speeds up to 63Mbps. The attenuation is still about 1db higher than before fault started yesterday morn and speed should be faster for my SNR of 5. Obviously I can't see if the noise is still on line from work but I'll check at lunchtime and cancel engineer if need be.

It wouldn't be surprising if someone else hasn't already reported a similar problem and remedial work/checks affecting several been carried out at the cabinet today.

Hopefully I've just got to remember to check my line for noise at lunch time and cancel the engineer by 2pm if noise has gone then!!

Well this is typical. I got home at lunch time, checked the phone (even brought one from work to rule out mine being dodgy) and the scratching noises are now gone from the phone so I cancelled the Engineer.

I guess RobertoS was correct this morning that the resync while I was on the phone to BT could have been BT at the cab again sorting it out.

Only thing is, my speed is still good bit lower due to the Att still being 1db higher than it was. Guess I'll just have to hope it settles down but I'm not holding out much hope

There was a recent thread with this symptom...
http://forums.thinkbroadband.com/fibre/t/4526275-re-...

It is, essentially a new sync because the training in the previous sync didn't work. It suggests a very garbled line or modem ... and your later experiences show this.

Myself, I'd have kept the appointment, to get the guy to check the joints in the cab at least.

The change in attenuation might be because you've been swapped over to the new cable. You might even be still T'd into both old and new lines together, and they'll be back to finish tomorrow. Zarjaz will know whether that's a possibility better than me.

It is indeed a possibility , and yes, I'd have kept the appointment too .... but suspect the voice CP might have just raised a CIDT task .... so unless the PQ test failed the engineer wouldn't have done too much.

Well it's all gone wrong again this eve with crackling back and 4 or 5 disconnects earlier by the looks if it whilst I was out.

I'll get back into BT in the morning. Will I get charged though if, as today the crackling goes before the Engineer gets here?

Is it worth saying about the resyncs when I book engineer so that they'll check that too?

I believe with BT, there's no charge if no fault found.

Especially if the agent can hear the noise when you call to report it.

Is it worth saying about the resyncs when I book engineer so that they'll check that too?

I doubt it, it'll just muddy the waters.

I'll get back into BT in the morning. Will I get charged though if, as today the crackling goes before the Engineer gets here?

That I honestly can't tell you, but at least a mention of the cab work to the visiting engineer should make them understand whats been going on.

AArrrggg - no crackling what so ever on line today. BUT several resyncs during night with the reason being loss of service and now just had 2 more within the space of 4 mins.

I can't understand what is causing it as there are no spikes of FECs before or after, no ES or SES.

Is it worth me ringing them and reporting the dropped connections? I am with BT for Internet anyhow and surely I should be able to report these dropped connections. Are they not able to see the resyncs?

Reason I'm being cautious about getting an engineer is that I can't afford the £129 if they don't find a fault.