+ 1

OK cheers. So have I been fobbed off by both Engineer and BT CS as J0hn83 suggested?

I'm pretty sure in my last house where I was also on FTTC, I definitely had a DLM reset.

Zarjaz - what's your take on this? Could the DLM reset have been set to trigger overnight?

The engineer didn't lie ..... he doubtless had a voice fault so the OGEA ref wouldn't have been in his job notes. Can't say the same for BT CS ..... never known them able to do a DLM reset on FTTC, if you trigger one it happens inside of a couple of minutes or not at all.

Oh great - more fun and games ahead then! I best leave it the full 72hrs before making a complaint if it hasn't been done then.

Not much else I can do is there?

I have just spent ages speaking to BT CS to try and get the DLM reset. After a long drawn out convo, the gist of it was:

MY estimated line speed is up to 54Mbps (I've been connected at 61Mbps-ish for over a year)
She did another line reset (nothing after 15 mins so asked her to try again)
Then she told me she has requested another reset but said it might take 5-6 hrs, after which time, I need to reset the hub using the reset button!!

At that point, I asked her to make a not of what she said she'd done as I know I'll be back onto her later. She sent me a text to reply to and she will ring me back later if need be.

I can see this becoming a looooong drawn out affair

My guess is they aren't deliberately lying but just poorly trained. No ISP has the ability to perform a DLM reset on fibre, not even BT. They must be getting confused with ADSL, where they can perform some resets. Only a booked OpenReach engineer can perform a DLM reset on fibre, either via their smartphone app or by calling the DCoe.

So does that mean that unless I'm extremely lucky and develop a broadband issue, then I'm likely to be stuck on a banded profile??

Is there anyone I can ring?

Hi WelshWArrior,

Yes, you'll need to ask for a broadband boost engineer. I had my telephony fault fixed yesterday and got a broadband boost engineer coming today to fix the banding it caused.

Edited by deleted (Tue 04-Apr-17 11:32:53)

How did you go about organising that? The CS reps (3 of them so far) do not seem to have a clue what is going on!

I had a telephony fault which caused my line to become banded. Luckily, the telephony fault was fixed yesterday, but unfortunately the telephony engineer was unable to do a DLM reset. So, I had to organise a broadband boost engineer appointment which is booked for today. If you go to BT live chat and enforce that you need a broadband boost engineer they'll book it for you.

Edited by deleted (Tue 04-Apr-17 11:42:46)

Thanks for that - I'll get onto them later today. Hope your's gets sorted soon.