I called them up this morning and they said they'd get back to me after they diagnose the fault. I'll call them at the end of the day to see if there's any progress, but I'm hoping this isn't going to become an extended issue.

Could it possibly be an indication that the quality of my line is too bad to sync with VDSL? I'm on a ~1.2km line to the cabinet, and there's a possibility that quite a bit of it will use aluminium cabling as the area was built in the 60/70's (although my ADSL stats would say otherwise).

Thanks for the help by the way, I really appreciate it.

If you've purchased a VDSL service, they should provide it. 1.2 km isn't that long, my line is estimated at 900 m. Please could you post the result for your address, (phone number won't work as you're on TalkTalk) from this page? Make sure your crop out your address.

Edited by deleted (Wed 05-Apr-17 13:22:06)

http://imgur.com/a/ofQJU

Cabinet 8 on the Sheffield Ranmoor (SLRN) exchange

Edited by thebigdolphin1 (Wed 05-Apr-17 13:19:46)

Thanks. As shown, your line is short enough. So, that's not causing the issue. Unfortunately, it's just a waiting game now.

Alright, thanks for your help. I'm just hoping it's a simple jumper issue in the cabinet, not some issue with my line. Appreciate it.

Not a problem, that's what we're here for. I hope it gets fixed soon and totally understand how frustrating it is! Trust me, I was without ADSL for weeks, a few years ago!

Edited by deleted (Wed 05-Apr-17 13:27:22)

Sorry to hear that.

Any idea on how accurate the dslchecker estimates are? Should I expect more than the upper 22Mbps or less? It used to show an estimated 30Mbps a year back, but the estimate slowly decreased over time.

I would expect more. When my line was working at optimum speed before it got banded, it was syncing at 13 Mbps higher downstream and 1.1 Mbps higher upstream than the high of its estimate! The estimate would've decreased due to crosstalk.

Edited by deleted (Wed 05-Apr-17 13:38:44)

Without knowing where the poster is stating 'I would expect more' is a bit too confident.

If poster is west of Worcester Road while 22 Mbps might be possible, I'd be expecting nearer the 10 Mbps mark.

Between Worcester Road and Crimicar Lane a couple more meg, so unlikely to be an issue with line length and modem not syncing at all due to that, but I'd not recommend suggesting speeds above 22 Mbps are likely until a user has actually seen them, and even then wait a few days for DLM to react to the line conditions.

Interesting.

We had fibre activated on Friday. Suddenly dropped connection yesterday sometime (before 2pm) and wouldn't reconnect. Spoke to bt who have raised a fault. They said to anticipate 3 days until it's fixed....