The user name and password in the portal ("My Services", then "View Technical Details") are the details you should use to set up the router. You have a separate user name and password to access the portal.

In reply to a post by David_W:

The user name and password in the portal ("My Services", then "View Technical Details") are the details you should use to set up the router. You have a separate user name and password to access the portal.

Zen sent out a username and a "connection password" that I used for the past two years previously. They sent the same email this time around with a username and a connection password.

Logging into the portal, there are two glitchy looking links: General (which does nothing) and Cancel a Service.

No technical details of the line available.

For kicks and giggles I tried out my old username and password and it connected.

I cannot believe Zen are so careless as to send incorrect connection username/password, which I have been adamantly trying to use like an idiot.

Speed is disappointingly slow.

Got a speedtest link? Maybe your old details are limiting your rate.

Didn't connect a wired setup so was testing over 2.4Ghz which was a bottleneck. Switched to 5Ghz and now this is more like it.

http://www.thinkbroadband.com/speedtest/results.html...

Looking good.

Slow?

What are you expecting?

In reply to a post by lee111s:

Slow?

What are you expecting?

It was initially, but it seems to be at the peak of what this technology is capable of so I'm not complaining...much!