Believe there was a bit of sarcasm involved, i.e. the local exchange based staff will often be the last to know about the precise wrangling going on with the roll-out in an area

Or worse they might know part of the story, e.g. say cabinet is ready to go, but not know that the fibre to it is not lit yet, because some miles away there may be a few metres awaiting a duct blockage to be cleared.