Edit: Ooops. As you have line stats your connection is in place. That complicates things with Zen . (End of edit).

In reply to a post by Mrdini:

I'm not sure what I'd be looking for in terms of a "hitching post"!

As in whoever did the wiring was a cowboy, and cowboys need somewhere to hitch (tie up) their horse when they dismount.

I'm not sure where this "white pipe" is in your pictures. What MHC was referring to is where the overhead wire reaches the building and where it goes from there to enter the house. With possibly a small junction box or two.

If the incoming wire is underground then I don't know how you find the entry point.

As Zarjaz says, your wiring looks like a dog's dinner. Only an Openreach engineer is going to sort that out. You have no chance as you simply haven't got the equipment to find out which socket matters. Which is the first, then how to give you the optimum wiring for your FTTC.

For instance, when I moved into this house many years ago, before the modern NTE5 units existed, the incoming wire hit the house at roof level at one corner, went from there across the front and round the other side then down the wall to enter through the window frame. With a junction box in that run just under the lip of the roof of the carport.

A socket was installed just inside that window with two wires leading back into the carport. One going from there to the back of the house and ending up coming in through the back door frame to another socket, and the other going back round the front of the house at then coming in through an upstairs bedroom window frame.

The master was the one inside the back door.

Edited by RobertoS (Sun 04-Jun-17 12:32:50)

I took a long ime to post, so duplicated your cowboy explanation .

Re the chargeable aspect, if the OP manages to convince Zen that an engineer install (with perhaps a "Home Wiring Solution" also ordered by Zen) is needed then I don't think there should be any extra cost to the OP. A detailed check through their T & Cs needs doing but I haven't time at the moment.

See my edit at the start of my previous post.

Edited by RobertoS (Sun 04-Jun-17 12:34:00)

Ha! I know what hitching posts are, but thought it was something specific in the context of BT installs!

It's a flat so I assume the white pipe is where the wires enter the property (as nearest front door and backs onto the corridor). I'll go back to Zen tomorrow and see what they say (as line & FTTC is provided by them).

Fingers crossed!

Ah! Is there a utility room housing all the electricity meters and possibly gas meters? Plus a load of phone master sockets or similar perhaps?

Starting to think I might possibly be opening up an hornets nest if this is actually where all the phone sockets branch off from....

Added to http://imgur.com/a/uYB88. Why would there be a wire leading from an electricity supply to that?!

Edited by deleted (Sun 04-Jun-17 13:54:19)

Cannot see where the white lead actually goes, it is hidden behind what looks like a mains cable, the white lead looks like telephone wiring and has no purpose going into the mains, but see no evidence that it is.

In reply to a post by Mrdini:

Starting to think I might possibly be opening up an hornets nest if this is actually where all the phone sockets branch off from....

Added to http://imgur.com/a/uYB88. Why would there be a wire leading from an electricity supply to that?!

Minor problem with the URL - should be http://imgur.com/a/uYB88 without the full stop.

In the new pic, the brown box on the right is where several lines terminate. From there they are fed direct to your flat. That box needs a cover on too! But don't touch any of it.

The link to the electricity supply is probably to earth, I would hope, as in some cases an earth is required but not with normal phones.

It really is a mess and I don;t think you will get Zen to sort it in the normal course - you may have to pay to get BT Openreach to tidy it all up.

Have no fear, I don't plan on touching anything! I'm an IT programmer, not a phone engineer!</McCoy>

Hmm... So seeing as Zen is supplying the line, wouldn't they ordinarily be the ones who'll have to sort this out? As you say that they won't normally sort it. Actually, thinking a bit about this - because this is outside my flat and thusly on the other side of my master socket, would it be the problem of the property management company/BT? (although, TBH, I have a bit more faith in having Zen sort this out as they're good with this sort of stuff in my experience. I have no idea how experienced the property management company would be in this area).

Because this is a new flat I've just recently bought, I'd definitely be extremely keen in sorting this out properly for once and all (i.e. if it was a rental property, I'd be "Meh. Not throwing money away to fix up landlord's property/problem. Let it be" ).

Link fixed, ta!

Edited by deleted (Sun 04-Jun-17 14:08:32)

As part of a usual broadband order then no this is not sorted out and changed when engineer installs stopped being the norm. If I recall your speeds are not well below the range given either (or was that another poster?)

Costs for resolving, i.e. regularisation is £25 + visit charge (around £120 extra)

In reply to a post by MrSaffron:

If I recall your speeds are not well below the range given either (or was that another poster?)

Hmmm, don't think that was me. Haven't posted here regarding speeds aside from the router stats I pasted earlier in this thread.

Costs for resolving, i.e. regularisation is £25 + visit charge (around £120 extra)

If that's the case, that seems like a bargain given the mess I seem to have!