Call BT's network status line on 0800 169 0199 and see if it mentions your area code there.

I've noticed dialing that number gives more up to date information.

In reply to a post by bowdon:

Call BT's network status line on 0800 169 0199 and see if it mentions your area code there.

I've noticed dialing that number gives more up to date information.

Thanks, did call it, went through options they did not mention my area.

In reply to a post by BatBoy:

Did you enter your phone number as requested?

Yes, and it says there is a possible problem, however clicking on that shows this:

Reported Sat 26/08/2017 at 10:57 PM
Issue Ended Sun 27/08/2017 at 04:51 AM
We've fixed the recent problem in your area. To get your broadband running smoothly again, restart your BT Home Hub. Just turn it off at the mains, wait a few seconds, then turn it back on again. Give it a couple of minutes to finish starting up.

It is not fixed for me. Also it shows that I have an Open fault on my broadband, which looks like its my case number from reporting to BT directly.

Did you power your modem off and on?

In reply to a post by BatBoy:

Did you power your modem off and on?

I understand why you ask, but of course

I have tried powering down the OpenReach Modem a few times this morning and logging in to the modem admin panel to see the status of the WAN/xDSL page and its not syncing.

When the initial fault occurred last night after about 2 hours it came back on and sync'd at 79999/19999 as it normally does, went to sleep and its obviously dropped again.

Until alternative hardware is used, it remains unknown that your current router is healthy.

BT have just confirmed on webchat it is an external issue and hope to have it fixed by 16:25 today. We shall see.

I'd have to agree with what others have said .... check out your own kit first.

Go to a neighbour with FTTC and ask if you can try your router for sync on their line.

Why would BT give me an ETA and say its being worked on by an engineer if they thought it was internal issue also?

Ok, I found an old BT Homehub 3.0 and plugged it in. That also does not detect any WAN connection or connect to DSL.

I also changed the RJ11 cable between the Homehub and socket. Still no internet. Guess I am waiting until 16:25.

Pity you don't have a HH5 to try, they're only a tenner on ebay