Maybe if this is a power failure waiting on another set of batteries, i.e. they only last so long

The batteries have run down again. They can't be recharged because the cab has lost its mains power supply, so the batteries will need replacing again.

That's just a guess though based on what witchunt said.

Edited by deleted (Mon 28-Aug-17 09:26:56)

Would BT really have came out last night and changed the batteries at 11pm at night just so people could have internet from 11pm to 6am.

Would they have not waited until normal business hours and changed them this morning so people had internet throughout the day?

Thanks for the replies all.

Yes, they're dealt with on a pretty high priority, however depending on engineer availability it's not always possible to swap them over as soon as one is out of charge.

And its back on at 11:16. If I wasn't in the shower I would have Ran round the corner to the Cabinet to see if an engineer was there to politely ask if it was the AC as many of you suspect and if the batteries had been changed or the actual power issue resolved.

How long the connection stays up is anyones guess at the moment.

Typically last around 8 hours depending on battery condition and load. What generally happens when there is a prolonged AC supply failure is openreach will arranged periodic battery swaps from a nearby donor cabinet. As it's a bank holiday and the weather is generally good they probably can't get regular resources to do the battery changes in time before the cab loses power. I imagine the power supply won't be resolved until tomorrow o they'll probably be back out again this evening if they can get someone on call

Edited by witchunt (Mon 28-Aug-17 12:04:09)

You weren't far off witchunt. it lasted 9hrs 2minutes.

Just gone out again

Expect it to be back on again tonight

So, you were correct, managed to grab the Openreach employee who HAS been changing the batteries.

Apparently the power meter inside the cab cannot be touched by them and he has been swapping the batteries as and when he can, but he comes from Banbury which is like 60 miles not sure why there is nobody closer?

He has been emailing and trying to get hold of the company who need to sort the electricity out but they have not been responding. He said it was effecting 130 people connected to the cab. Not sure why I have not seen more complaints anywhere, guess its only my family going mad without internet over the bank holiday into today.

The power company still haven't replied and he has just changed the battery, he said he would be back at 1 or 2am this morning to swap it again and then back again in the morning. Im surprised they go to such lengths to swap the batteries to be fair.

Ya know what annoys me the most is the customers have to scrap around asking you kind soles to explain things or find the engineers ourselves instead of Openreach feeding this info back to the ISP's for them to let their customers know.

Waiting for something to be repaired is no fun, but waiting for something with no explanation or ETA is infuriating, especially when they keep saying it will be repaired by X and that time passes with no explanation and no repair. At least when you know whats going on, you feel confident people are trying to resolve it.

BT on the phone have said its being worked on, when pushed for info all they say is we don't know whats wrong but we know its being worked on. And they have given me 4 times of which it will be fixed by so far and each time its passed that given eta they have given me another even though the engineers know themselves there is NO definite repair date or time until the electricity supplier respond and even then the repair wont necessarily be straight forward.

Edited by Scoot (Tue 29-Aug-17 20:32:47)

What's the alternative, leave you with no internet?