In reply to a post by BatBoy:

What's the alternative, leave you with no internet?

Don't get me wrong I'm happily surprised they are doing it.

Edited by Scoot (Tue 29-Aug-17 18:12:45)

Looks like you'll have to email the BT CEO to find out

A decent ISP will relay the relevant info from Openreach.
Chrysalis had something similar recently with power being down to the cabinet for a few days. His batteries were changed much more punctual though, every 8 hours before the batteries actually died. This meant only a brief downtime 3 times a day.
Sky eventually relayed the relevant info.

If you shout and scream enough BT put you through to the right people who can read you Openreachs notes. Make enough noise and they assign a case handler who will call each day that an update is due, or the day work is expected done.

Openreach are pretty transparent with ISPs. Unfortunately most ISPs aren't so good as relaying that info to us.

The OP has the full story. CEO can't add to that.

Apparently the power meter inside the cab cannot be touched by them and he has been swapping the batteries as and when he can, but he comes from Banbury which is like 60 miles not sure why there is nobody closer?

They only have a limited number of qualified power engineers and they aren't on duty every day

It sounds like an issue that needs to be escalated at the lower company, if they don't even return calls.

The CEO route is one way to get issues escalated.