Will they all allow you to pay the one-off installation charges by credit card (at least £100) in order to get S75 protection?

Yes, I can pay all of the install and even the initial rental if I choose to by credit card.

Their website clearly states "Unlimited usage (subject to AUP)".

This company really does not seem to know what they are doing and I am confident this will end up with problems.

Their pricing makes zero sense. They will be selling the service at a loss when you factor in what it costs them for the rental + the backhaul.

If they were to offer it as a truly unlimited service with no AUP, then one heavy user could do some serious damage.

Yes the website does, but sometimes companies are slow to update their website. Happens all the time with Amazon, where you see amazing deals only to get told it wasn't the correct price etc...

In regards to their pricing. I am not sure why it doesn't make sense? because they are only making £30 roughly on top of what Openreach charges wholesale?

The whole cost is the cost they pay, they only have to pay back haul cost if they didn't have their own equipment which they do, from my discussions with Martin at Cerberus.

The company has been around since 2006.

At the end of the day, if they install the fiber and go bust in a few months time, I have FTTP installed I can move somewhere else. If they don't great.

If they say we have AUP, I have a contract which doesn't mention AUP and I have emails from the account manager stating the same.

I am not sure what else you would want? their business model? LOL

In reply to a post by Snake:

In regards to their pricing. I am not sure why it doesn't make sense? because they are only making £30 roughly on top of what Openreach charges wholesale?

The whole cost is the cost they pay, they only have to pay back haul cost if they didn't have their own equipment which they do, from my discussions with Martin at Cerberus.

Openreach is only the connection from your premises to the exchange. Cerberus then need to get their network connected to this exchange. There are two ways to do this:

1) They buy a 1G port (£2,000 +VAT for the connection) and then purchase EAD/EA to connect their nearest POP to this exchange. This is not a cheap option and you normally only get ISPs who have large numbers of customers doing this (Sky, TT, Zen etc.).

2) They use BT Wholesale's WBC and WBMC Aggregated or Shared. The only option here would be WBMC Shared because the other two require you to purchase aggregation points around the country (again for larger ISPs who have a nationwide presence). With WBMC Shared, you need to purchase a set amount of bandwidth at £48.55 per Mbit/s per month. On top of that, you need to buy a connection (host link) to connect your network to the nearest BT Wholesale POP (prices range from £25-55k per year for this).

Now a 330/30 line will not be fully saturated all the time, but you would need to make a calculation as to the usage to know how much bandwidth to buy from BT Wholesale. If you exceed the amount of purchased bandwidth, then the costs jump massively.

I can say with confidence that £30 per month is no way near enough to cover an unlimited usage package for a small ISP. There is a very good reason why small ISPs cannot offer unlimited services. One heavy user can cost them thousands a month in backhaul charges from BT Wholesale.

Fluidone is also unlimited and they making about £150 I don't think that would cover the costs either.

The reality is we won't know agreements are in place so it's only going to be guessing.

I'll update as I learn more

In reply to a post by Snake:

The company has been around since 2006.

If you look on companieshouse.gov.uk you will see:

Persons with significant control
SPITZHORN CONSULTING LIMITED

Governing law
British Virgin Island

Nature of control
Ownership of shares � More than 50% but less than 75%

Is FluidOne truly unlimited with no AUP?

Cerberus won't have any special agreements with Openreach or BT Wholesale, that I am 100% sure of. There is no speculation as the prices are black and white for all ISPs.

Cerberus seem to tell different people different things which does not give you much confidence in my opinion.

Thats fine, most companies who want to reduce their "tax" would have an off shore shareholder.

So an update, I just got sent over the documents to sign and there is an AUP.

The AUP doesn't state any sort of cap. However it does have clauses on excessive usage etc....

Which based on some comments here is to be expected. My disappointment is when asking clearly is there an AUP and being told there isn't then being sent one. I appreciate there isn't cap as such, and this AUP is place to protect from abusers, but I would have liked to be told upfront about this.

Nothing else has really changed, but I am thinking about what to do next.