If they don't define excessive then that is a clause that can be abused by them. I wouldn't want to sign up to a contract for 3 years where "excessive usage" was not clearly defined.

So, I have decided to take the plunge.

I have looked at Zen and they have a similar policy and the excessive usage isn't defined.

I had a look at how much data I have used and the most I have ever used is 3TB in one month, otherwise I am normally around 1TB.

So I don't think I will be affected in anyway.

Martin from Cerberus has been really good with communication and he did call me to clarify it was his mistake not realizing there was an AUP. However as this this seems to be standard with ALL ISP's, I thought why not take the plunge

I'll update to let you know how I get on.

its not unlimited, unlimited means no limits. If it subject to things like an AUP then there is a limit of some sort.

But we cannot do anything as it seems it has to be called "true unlimited" to be actually unlimited.

In reply to a post by AndyHCZ:

<snip>
2) They use BT Wholesale's WBC and WBMC Aggregated or Shared. The only option here would be WBMC Shared
<snip>

Possible 3 = they rent backhaul from TT like A&A do?

From their website, https://www.cerberusnetworks.co.uk/CoP where there is a link to: https://www.cerberusnetworks.co.uk/AUP about 3/4 of the way down.

Cheers!

Yep, I've read and signed up. Now let's see how it goes. &#128512;

In reply to a post by Snake:

&#128512;

I was using my iPhone to post the message and used the emoji from the Apple device. Didn't realise that's happens.

Biggest regret u ever sign up with Cerberus. I wouldn't risk FTTPoD with subject to AUP as I don't care what Cerberus telling you it unlimited data. Not true. LOOK BELOW CAREFULLY:

6. What about excessive network usage?
6.1. Where services are supplied with an unlimited monthly usage policy, and it is determined that any customers Internet activities are so excessive that other customers are detrimentally affected, Cerberus may give the customer generating the excessive traffic a written warning (by email or otherwise). In extreme circumstances, should the levels of activity not immediately decrease after the warning, Cerberus may terminate that customer�s services.
6.2. Services subject to a monthly usage allowance will be billed at the rate of £1 per GB of additional data use over and above the allowance for that month.

So, once u hitting 750GB data every month, a warning letter might sent to u!

Edited by adslmax (Wed 06-Sep-17 18:40:16)

They haven't defined a amount, where are you getting 750GB from?

I've been Zen for 4 years and never had an issue: here is there AUP

https://www.zen.co.uk/policies.aspx?page=10673

They also don't define excessive. I am sure other ISP are the same.

Also common sense would dictate the amount of monthly bandwidth that would be considered excessive. On 330mb connection running 24/7 downloading. You could download 200TB. So I'm guessing if they were to highlight something excessive it would be a percentage of that maybe 40% of that 200TB (40TB)

I am not sure what ISP you are with and how much you bandwidth your consuming. I am less worried about the bandwidth consumption, as I've stated previously the most I've ever downloaded in a month is about 3/4TB, I am more interested in the speed.

Thanks for the warning though.