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Standard User deleted
(deleted) Fri 08-Sep-17 09:56:59
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Re: Cerberus FTTPoD Order


[re: Snake] [link to this post]
 
When I made a dummy order via the website, I was asked to sign a AUP contract.

This is the term about the usage - http://i.imgur.com/2FJvkIT.png
Standard User deleted
(deleted) Fri 08-Sep-17 10:09:14
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Re: Cerberus FTTPoD Order


[re: deleted] [link to this post]
 
If they decide to terminate the service then it's a win for the customer?

There's no mention of the customer having to pay the remainder of the contract. They'd be free to take up a native FTTP product from a chosen provider?
Standard User deleted
(deleted) Fri 08-Sep-17 10:32:48
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Re: Cerberus FTTPoD Order


[re: deleted] [link to this post]
 
I doubt it because it states in the main terms that the customer has to indemnify Cerberus of any penalties caused by a breach of the AUP.


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Standard User ian72
(eat-sleep-adslguide) Fri 08-Sep-17 10:33:13
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Re: Cerberus FTTPoD Order


[re: deleted] [link to this post]
 
Depends on the contract terms. The business may be required to cover Cerberus costs if they broke a clause in the contract.

Business contracts are covered by case law whereas consumer contracts have additional rights granted. Could be expensive legal processes to try and overturn clauses in a business contract.
Standard User Snake
(committed) Fri 08-Sep-17 10:49:45
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Re: Cerberus FTTPoD Order


[re: deleted] [link to this post]
 
your really stuck on this AUP aren't you? may I ask which provider you are with? So I can compare there AUP.

Snake smile
Standard User Snake
(experienced) Fri 08-Sep-17 10:53:09
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Re: Cerberus FTTPoD Order - Update


[re: deleted] [link to this post]
 
Where did you get that from? Not sure how many contracts you have worked with in the past. We had a Data Center contract and the provider wanted to increase the price, we were told we could give 30 days notice and leave, obviously for us that would be impossible to move 500 servers out and re-located within 30 days. In the end they agreed to give us three months and we left.

Any contract which is signed, is signed on the initial terms and conditions and pricing. Any changes to the contract has to be agreed by both parties.

Has anyone here had experience of prices going up during there initial contract period? Normally they increase the prices after your 12 month contract and your on a rolling contract.

Snake smile
Standard User deleted
(deleted) Fri 08-Sep-17 11:03:00
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Re: Cerberus FTTPoD Order - Update


[re: Snake] [link to this post]
 
BT have written into their residential contract that they can increase the price during the contract. This allows you to leave.
Standard User Snake
(experienced) Fri 08-Sep-17 11:19:01
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Re: Cerberus FTTPoD Order - Update


[re: deleted] [link to this post]
 
Which is the standard practice. I am not sure people here have read any contracts, as this clause would be in most contracts.

A lot of assumptions being made about Cerberus based on a few people's posts, one of the points about credit cards has been proven incorrect.

I can confirm NOTHING in the AUP or the contract has anything regarding a 750GB limit, so that's another post proven incorrect.

Now posters are saying they will increase the price. Can I ask, what is it these posters want? what are you trying to achieve? If your not happy with anything that's fine move on and don't bother posting. Why spend the time and effort to post negative inaccurate information? what are you going to get from doing that.

Snake smile
Standard User deleted
(deleted) Fri 08-Sep-17 11:28:39
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Re: Cerberus FTTPoD Order - Update


[re: Snake] [link to this post]
 
It's written into Cerberus's contract terms (version 3.1).

It's also available here - https://www.ofcom.org.uk/advice-for-businesses/contr...
Standard User deleted
(deleted) Fri 08-Sep-17 11:38:43
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Re: Cerberus FTTPoD Order


[re: Snake] [link to this post]
 
O2 Czech Republic
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