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The issue with cancellation of orders after the installation date has been given is unlikely to be BT Retails fault and is likely to be the same on other providers also under the same circumstances. The dates will be set and changed by OR so it tends to affect all suppliers. It can also be down to the work needed to do the last connection affected by the sort of delivery, Concrete, Gravel, Tarmac, Grass, Flowerbed, overhead, Trees etc,
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