In reply to a post by Icaras:

The Kelly�s installer will then have his £25 taken off him.

Kellys and Quinns are paid by the job and not very much money per job. If Openreach guys were paid by the job you would get the same thing. Measure staff on something, don't be surprised if they deliver on that something.

The subbys are there purely to depress Union represented grades pay and conditions. This leads to lower prices for consumers, less overhead for pensions, holiday and sick pay etc. or shoddy work depending on which side you are on. Punters will normally be on the side of lower prices until the subby is issued their job.

Lest we forget, all Virgin, Hyperoptic and Gigaclear work is subbys.

Edited by deleted (Tue 17-Oct-17 23:55:01)

Understood. I wasn�t commenting on the pros and cons of subcontractors in my last post. More the logistics of this complaint being resolved. These guys don�t work for Kelly�s (legally they�re self employed), so I�m just interested in how they�ll get someone to put it right. They couldn�t ask another Kelly�s installer to do it as they would refuse due to them not being paid for that job. That�s why I think they�ll just phone up the original installer and tell him he�s messed up the job and to go and sort it or he won�t receive the money for it.

Does the OP really want that guy coming back into the house again? I�d find that pretty awkward, personally!

In my experience it was the same person coming back. I suspect he will come back and say the jelly crimps have no negative impact on the line and be on his way, in some respects he is correct.