I'm no expert but you're not going to get 33Mbps off a cabinet 3miles away

Someone in the BT call centre seemed to think that my connection issues where being caused by a conflict in the data. Exchange is trying to prvide me with VDSL through Cabinet 9 when in fact I can only receive ADSL and it's going through Cabinet 5. He didn't know how to get it rectified though

You can only link to images by posting them on a website e.g. www.imgur.com and posting a link here.

I am on an 18 month infinity package. Cabinet 9 is fibre enabled and this is the one openreach says I'm connected to. In reality I'm physically connected to Cabinet 5 which is not fibre enabled.

I'm contracted to get infinity but with current setup, it's not physically possible

Openreach's information is incorrect. Cabinet 9 is newly activated and I'm guessing someone has made an error when updating the database

All properties on Cabinet 5 are showing as Cabinet 9

I'm assuming this is extremely unusual?

Which modem are you using? Can you post the line stats from the modem which should show if you're on ADSL or VDSL please?

BT Smart Hub

Modulation is showing as G993-2 which I understand is VDSL

What is the attenuation as this indicates line length?

Line Attenuation: 55.3 dB

You say your phone line is "crashing" but what does that mean? No dial tone?

I see in your BT thread they are offering Mod assistance. Good luck with that.

Phone line has stopped working 4 times and requires an engineer to fix week. No fault since Saturday

Hub turns orange around lunchtime and turns blue between 9-10pm. Done this for the last three days

I take this is very unusual?