Yes

And the explanations of cabinets and checkers is confusing the issue.

55dB downstream attenuation for VDSL2 is VERY high and sounds wrong. If the phone fault is fixed and line is quiet and working 100% now after a fault fix on Saturday, then raising that now is complicating the fault finding that people are attempting.

In short its keep on at BT who are your interface to Openreach. A small chance that somehow you line is going all around the houses to reach you and this should not be the case but without spending time on the ground and tracing everything hard to say for sure.

So its not the exchange that provides VDSL, its the FTTC twin to the Cabinet that has the DSLAM that provides the VDSl broadband, the exchange really has nothing to do with VDSL, and it may be another exchange completely that the FTTC cabinet is connected to. Not sure if this is confusing you

With a 55Db attenuation then the length of the copper from your modem to the Dslam is approx 3Km plus hence why your connection is so low.
You need to approach this fix in 2 stages, 1 get your voice line working and stable without referring to a Broadband fault, then once this is confirmed as 100% OK and you still have broadband issues, then raise the broadband fault.
BT / Openreach are the only ones who can fix this.

Edited by deleted (Tue 24-Oct-17 13:26:48)

I'm not confused at all

Voice line has worked since Saturday (went down 4 times last week after it had apparently been fixed), Sunday and yesterday, our broadband went down and automatically came back after several hours of downtime.

Problem is, everyone I speak to says that they can't help and it needs to be dealt with by someone else. I was told I would be contacted yesterday, no one called. Called last night and got through to the department that should have called me. They said someone had incorrectly reallocated me to a different department who wouldn't be able to deal with the issue. He promised someone would call today, still waiting

You mention that one cab is live for FTTC and the other not .. and say that your router shows it is connected via VDSL, therefore you must be connected to the live cabinet.

I doubt a VDSL modem would sync at such high attenuation, and that makes me wonder if you have a duff router ?

In reply to a post by bluehero123:

Line Attenuation: 55.3 dB

is the attenuation still this high now your phone has been fixed?

I'm no expert and probably only have a basic understanding, but when the engineer activated the infinity he would have need to switch my line from ADSL to VDSL. This was done in the active cabinet I'm guessing?

Router was working fine on the ADSL and I only got it in August

Where do I stand in relation to the 33Mbps? Should I expect BT/Openreach to honor that commitment?

Not at home, but line was working when I checked those stats

If you had one leg disconnected, your attenuation would be very high and your VDSL connection would still work but your phone wouldn't. I wonder if this is your situation?

My speed before was 2.4/0.5 and now it is 1.3/1.6. Is it the line only supports 3 and the VDSL activation has distorted the download/upload ratio?

Phone and internet working when I left this morning. Hub flashes orange to pink if phone and internet stops working. If internet stops working hub flashes orange, phone still works

We had this installed on the 13th and first week it was the phone and internet, since Saturday it has just been the internet going down

In reality I'm physically connected to Cabinet 5 which is not fibre enabled.

That is physically impossible I'm afraid. You can only be connected to a live cabinet if you have VDSL sync. If cabinet 5 definitely isn't active, then you are indeed connected to cabinet 9, which matches the low sync/high attenuation you are seeing.

Do you have a postcode you could share and it can easily be checked which cabinets in the surrounding area are actually live. It's just not possible to be connected to a cabinet that isn't live and have sync though.

Edited by j0hn83 (Tue 24-Oct-17 16:19:34)