>y speed before was 2.4/0.5 and now it is 1.3/1.6. Is it the line only supports 3 and the VDSL activation has distorted the download/upload ratio?

NO, this concept of a ratio is a myth people come up with, but it is not true.

Put simply you seem to have a fault that is on going, and needs resolving, very likely to be a jumpering issue in terms of how the phone line is linked to the VDSL2 cabinet - confusion around which actual cabinet is not helping.

I am only going by what the Openreach engineer said, he was adamant that we are connected to cabinet 5.

Post code is BT30 8JP

Edited by deleted (Tue 24-Oct-17 16:26:48)

The guarantee is simply a best efforts thing, where if after fault finding they cannot deliver those speeds you are released from any contractual obligations, and switching to another provider at that point is probably not going to help as its still the same copper back to the cabinet where the VDSL2 signal is injected.

Phrase that is probably more correct is that you used to be connected to cabinet 5, but that cabinet now appears redundant for all the old premises on it.

Cabinet 9 seems to be the new one, at an educated guess an all in one unit located at https://www.google.co.uk/maps/@54.3259653,-5.7979711...

As for where the redundant cabinet 5 was no idea, I had made a wild guess previously that was reasonable for ADSL estimates and that is around another kilometre away hence the infill cabinet, by putting it where I think it is they are delivering superfast speeds to almost all the premises it serves, if done at the old location it would have been of little benefit to many.

Its so new that not seen any speed tests or indications before your post that this cabinet existed.

Likely problem you have is that wiring in the new cabinet needs fixing, so engineers attending your home is probably of little use, it needs them to look at the cabinet, and if you are the first cabinet it may be there are some snags that need resolving.

Based on where I think cabinet is and your postcode speeds in the 24 to 30 Mbps region seem reasonable.

Cabinet 9 is three miles away though?

Maybe PM MrSaffron with your postcode and where you believe the cabinet is? MrS has far more info around this than we do and can see if what he has worked out by deduction is correct.

If its an all in one unit as Andrew suspects, and new, it likely wont have a cabinet number on it yet .

Your possibly looking at Cab 9 on another exchange. If you can post a picture we will be able to tell for sure

100% the correct cabinet. Built in the last 6 weeks. 9 on the side

We not a big area and I know who is on what exhange by their area code. All houses in the area of the cabinet are on the seaforde exchange, same as me

So the location on google maps (clearly if its new it won't show up but can then update our systems.

If cabinet 9 is three miles away then any estimate of 33 Mbps was wrong and they should never have allowed you to order VDSL2.

Looking at the estimates, Cab 9 is closer to 51 Bucks Head Road and further away from 71 Bucks Head Road.