The answer to the puzzle needs someone to visit location and pin point it exactly on a map

In reply to a post by MrSaffron:

The answer to the puzzle needs someone to visit location and pin point it exactly on a map

I think Bluehero123 would be the best person to do that.

Hope this is of help

https://imgur.com/a/utqgP

I have also included 10 on the map which we thought we would connect us to as it's only about 750m away and I assume we would get decent speeds off

The estimates for 76 says it's connected to cab 10 but VDSL is not currently available from that cab.

Those being connected to 10 were connected to 6 which is in the nearby village. Most were getting above 20mbps.

Infuriating that the most we can get is just over 2Mbps

Yeah, BT have apparently messed up and need to be encouraged to connect you to 10 instead.

Guessed as much

Will suggest being switched when the case manager gets in touch (have been promised tomorrow). Hopefully they look favourably on the request given the circumstances

Still no contact from BT and still internet is either too slow or down

Anyone any advise as to how to get this resolved as soon as possible?

All

BT got in contact on Saturday afternoon and they said issue needed escalating and this required a second engineer visit.

Engineer came this morning and his explanation to me was slightly confusing. He said that the fibre cable running to my property was too long and that was why it wasn't working and he would report that but there was nothing he could do

My understanding was the fibre cable ran to the cabinet and then copper to the premises?

If our phone line is in Cab 9 shouldn't we expect a faster speed given that cab 9 is 1 mile closer to us than the exhange is, over the ADSL from the exchange?

Guy from BT dealing with it, to be in touch tomorrow