There's actually two versions of the latest hub, the Sky Q hub (ER110) and Sky Hub 3 (ER115, no powerline). The one that doesn't support powerline is supposed to be supplied to customers that have Sky Fibre Max and don't have Sky Q but unfortunately they occasionally get sent out to customers with Sky Q.

One point. Sky haven't abandoned powerline yet but that's all I have to say about that.

By default power line is turned off on the router, even the one that supports it.

Yes you can manually go in and turn it on but plenty of people on sky forum claiming that�s caused drops with sky replying powerline is not supported at this time.

I've gotten rid of my Homeplugs and I'm still getting drops.

Here is last night: a near two hour drop

In reply to a post by ollie87:

I've gotten rid of my Homeplugs and I'm still getting drops.

Here is last night: a near two hour drop

To confirm you have no internet for 2 solid hours? Is there a dial tone on the landline at this time? No ISP can ignore 2 hour solid drops.

Phone had a dial tone.

DOH misread the previous post - so ignore me

Edited by MrSaffron (Thu 16-Nov-17 15:00:41)

The poster said they did have dial tone.

I'll go sit in the naughty corner for a while

Best you do that very thing

Have you confirmed it drops in the router stats? Does rebooting router fix these drops?

Have VF issued an engineer yet?

Edited by ukhardy07 (Thu 16-Nov-17 19:04:30)