FTTP availability

Hi, spoke to an OR engineer last week and was told they have done all the testing and FTTP is available at our address, check OR website today and it said is accepting ultrafast order. However, when I check with BT or use thinkbroadband package search, it seems like only ADSL is avaliable. When checking with samknow, if I only input the postcode, it says FTTP available, if I input the phone number as well, it says only ADSL available. I am currently with SKY and do not have a BT landline number, will that affect the result?

The results of various checkers seem to be quite flakey to start with.

I doubt using your number will work as Sky do not offer service over the Openreach FTTP network.

Best advice would be to try again in a few days using your postcode.

Our system is reliant on us seeing the FTTP is available, hence its independence when tracking coverage, rather than a feed from Openreach, so if we've not spotted you then feel to free email

Sky telephone numbers are LLU based, so no accurate location information is available to BT Wholesale or Openreach as that is under the control of Sky, which explains address working and phone not.

Thanks MrSaffron, email postcode and address to you. Thanks a lot for your help.

Hi Andrew, thanks a lot for your help over email.
It seems like thinkbroadband provider search come back as fttp enable now, however, when I try to order it again today through the link provided, All provider still stated only ADSL is available. Is that mean there are still problem with BT wholesale database?

Who are you trying to order with?

I tried BT and Cerberus today.
The gentleman who I spoke over the phone from BT business said according to their system, it's seem like nothing is available in the next 3 months and told me to go check the dslchecker myself.

When you go here https://www.homeandbusiness.openreach.co.uk/fibre-br... and enter your address, does it show "Great news, you can order a Fibre to the Premises service today."?

yes

So a mismatch maybe between address and phone number look ups sounds most likely and something that providers have just as much power as I do in terms of prodding Openreach to get fixed