In reply to a post by Roksan:

Well I'm going to give IDNet a ring in next few days as I honestly expected better & I am disappointed at this point. However giving anyone the time to sort an issue is the right way to do things - I frankly knew nothing about single thread until the last few weeks.

The speeds I'm getting at times are disappointing & not as good by 10 as the PlusNet reseller I was getting 4 months or so ago & over a year before that until the ISP moved from PlusNet - Stable without any disconnections bar when the Cab had a nervous breakdown. Keeping such things in perspective is of course imperative as life can be far more difficult than an internet connection.

Hi Roksan, Sorry to hear that you're having trouble. Please could you PM me your username or phone number so we can check which backhaul carrier you are on? If they are congested then we can move you to a different carrier. Thanks

In reply to a post by jdigz7:

Seems's after speaking to IDNet this morning seems the chap last night had system issues so could not monitor or check anything when I was having peak time issues..

Been told by a nice polite chap today to call again tonight when the like clockwork peak issues will start around 7pm so they can run some tests.

I have also received my invoice for traffic priority for this month and next of £24.

Which to conclude did nothing to sort out these issues.

Have in the mean time placed a migration order with AAISP which i can cancel if IDNet can 'magically' fix this issue before the middle of december but being totally honest it's more likely looking to me migrating to AAISP on the TTB backhaul and although it will be £60 p/m I am most likely going to see no issues like this(hopeful)

Hi jdigz7, please could you also PM your username or phone number? If we have to move you to another backhaul carrier then we will do in order to get you the best possible service. Thanks

In reply to a post by mixt:

Interesting.

I have noticed things getting marginally worse over the past 2 months, fitting in with exactly the symptoms you are describing. I am on the standard IDNet package, but on the Zen backhaul. I also see slow downs in the evening and packet loss.

So, if I was going to point the finger, I would say this is an IDNet issue. Your elevated traffic priority add-on should improve things but, as you have said, AAISP never appear to suffer from issues like this, and certainly were solid when I was with them some years ago now. They would be the ISP I would jump to, if I were to jump.

Hi Mixt, if you are experiencing problems please PM me your username or phone number and we can look into perhaps moving you to a different backhaul carrier to bypass any congestion. Thanks

Pm'd details thank you for the response. As I've said previously staying with IDNet is more in my interest if this can be resolved.

In reply to a post by simon_idnet:

In reply to a post by jdigz7:

Seems's after speaking to IDNet this morning seems the chap last night had system issues so could not monitor or check anything when I was having peak time issues..

Been told by a nice polite chap today to call again tonight when the like clockwork peak issues will start around 7pm so they can run some tests.

I have also received my invoice for traffic priority for this month and next of £24.

Which to conclude did nothing to sort out these issues.

Have in the mean time placed a migration order with AAISP which i can cancel if IDNet can 'magically' fix this issue before the middle of december but being totally honest it's more likely looking to me migrating to AAISP on the TTB backhaul and although it will be £60 p/m I am most likely going to see no issues like this(hopeful)

Hi jdigz7, please could you also PM your username or phone number? If we have to move you to another backhaul carrier then we will do in order to get you the best possible service. Thanks

Hi Roksan, Sorry to hear that you're having trouble. Please could you PM me your username or phone number so we can check which backhaul carrier you are on? If they are congested then we can move you to a different carrier. Thanks


Thank you - Done

A coincidence but I note there was an "outage" (service reset or something) during the early hours (just after midnight). Since that time, speed tests have been full speed and there is now minimal packet loss heading into the evening.

So you have either fixed (re-balanced) something, or someone else has done that for you further upstream. In any case, it looks better. I'm not really looking to have anything altered on my connection as it is not affecting me too much - was merely chipping into this thread with some further information.

Thanks for the response.

Edited by deleted (Wed 29-Nov-17 20:00:47)

In reply to a post by Roksan:

Hi Roksan, Sorry to hear that you're having trouble. Please could you PM me your username or phone number so we can check which backhaul carrier you are on? If they are congested then we can move you to a different carrier. Thanks


Thank you - Done


Great help from IDNet, the network change can�t be done for a couple of weeks (not their fault) but that's no problem at all � Thank you Simon! Paul

Which backhaul carrier were you on and where are they moving you to?

In my case I'm on BT Wholesale and I'm being moved to TTB.

In reply to a post by jaydub:

Which backhaul carrier were you on and where are they moving you to?

In reply to a post by jaydub:

Which backhaul carrier were you on and where are they moving you to?

I don't know either way, the PM didn�t say - Just that it's a different backhaul & will be done on 13th of December, which is fine by me. Hopefully things will improve

Edited by deleted (Thu 30-Nov-17 13:57:48)