I thought the Openreach gambit was to just tell you they would charge £120 if nothing was found to scare you into not bothering to ask the question? At least we haven't started doing that (yet).

Hello all

Thanks for the posts. And apologies for not providing the information some of you felt you needed.

So, this is Vodafone broadband router. Not sure what model as I am at work currently as I type, but it is the Huwei as provided about 12 months ago when I took out the contract.

All of you asking about WiFi - this is irrelevant because all deivces are LAN using Cat5 . So link speed varies but is within specs (10/100 , 100/1000). This is not the problem.

In terms of OTT and IPTV, I was merely adding that some services such as OTT types are glitchy now and then, but nowhere near as bad as IPTV. So, for the purpose of this thread, let us disregard OTT services I mentioned and focus only on IPTV

For those asking for speed results, I have used several, three come to mind as I type, speedtest, openeach wholesale test (UK), and this site. Speed tests are reported at around 35-39Mpbs far far more than even 4K streaming needs. So speed is not the issue.

For those questioning the router stats. Im afraid the router must be pretty rubbish . It is as I say a Huwei but branded by Vodafone and I suspect they make the interface very very simple so that n00bs can configure the router. The "advanced" settings allows a minor few things such as PnP, Static IPs, DMZ and thats about it. It reall is limited in terms of config and logging.

Back to you clever guys then ...!
(Is there some way I can dianose by LAN / WAN? other than the quality checker tool Im running now on this site)

Edited by deleted (Thu 04-Jan-18 12:18:19)

The link speed on the LAN should not vary, it should be a constant speed unless you are using a damaged wire.

As you've listed only OTT services, what IPTV services are you having trouble with?

It's going to be very difficult to diagnose the problem unless you are more open to providing information.

I'm not closed to providing more information.

The IPTV services is ANY IPTV service. It doesnt matter. All the same. Providing you with names is not going to achieve anything. And If I did, what can you do with that information. Pretty much nothing. I could provide 100 URLs to IPTV providers, but what would you do because you do not have access unless you have an account. You're going to create accounts for all of them to test ? Maybe, what benefit would that give - merely to provde your system is fine and mine is not. I already know this.

Gentlemen, please, as per the OP, what I am seeking is a procedure, a tool, a utility, whatever, that I can follow to diagnose the issue myself. I do not necessarily seek the answers from you.

I am clearly losing packets of video information, other types of data packets/protocols are fine. So how does one diagnose this. I am an IT Software Developer so comptent in all things software - I am not however a network engineer which is probably where I need help in identifying some resources i could use. (Names of IPTV providers isnt going to provide any benefit whatsoever and will not answer the OP)

BTW, link speed DOES and WILL vary, because as I said i have 10/100 and 100/1000 connections. The 100Mpbs will link at a different speed than the 100/1000 for sure !!

Edited by deleted (Thu 04-Jan-18 12:50:03)

In reply to a post by ninjaef:

I'm not closed to providing more information.

The IPTV services is ANY IPTV service. It doesnt matter. All the same.

Gentlemen, please, as per the OP, what I am seeking is a procedure, a tool, a utility, whatever, that I can follow to diagnose the issue myself. I do not necessarily seek the answers from you.

I am clearly losing packets of video information, other types of data packets/protocols are fine. So how does one diagnose this. I (Names of IPTV providers isnt going to provide any benefit whatsoever and will not answer the OP)

You say you not closed to providing information, but then go on to say you won't be providing information. You ask for tools, but without saying what services you are using then it's impossible to say what tools best suit your needs.

For all we know, it's possible you could be trying to access IPTV services from another country like the US, this would require a VPN or proxy for instance.

The problem is there isn't really a written down process for diagnosing. Generally it is trying various things and then using experience to decide on what to try next. I don't think any of us can give you a process to follow so all we can do is get you to try something, see what the result is and then consider what might be the next best thing to try. In many ways it is more of an art than a science.

The speed test at https://www.thinkbroadband.com/speedtest does two download tests and the shape of the graphs can help in diagnosis, so posting the link to a result will help people see that.

Obviously if reaching maximum speed within 20ms and holding that speed for both download tests then the broadband itself is probably not why your streaming is problematic

I think you�ll find that�s the service providers doing that Ian

True - but only because "Openreach might charge them". I do wonder how often an ISP charges when OpenReach doesn't.

Andrew, good point! I shall conduct that test later when I arrive home and post here

Thank you Sir

Edited by deleted (Thu 04-Jan-18 13:36:23)