If DLM was the problem then your sync speed would not be 39999

If throughput is still low after sync has improved it suggests that ISP was using IP Profile as some rate limiter or input into a QoS algorithm and they've not seen the increase in the setting (common with PlusNet)

Thanks,

If this is the case why didn't support worker i was on the phone to for over an hour pick this up, will the service centre case manager who has been assigned to my case be more likely to notice this and sort out my problem where the other guy didn't?


speed test -
https://www.thinkbroadband.com/_assets/speedtest/but...

Edited by deleted (Sat 13-Jan-18 13:57:17)

This is getting really annoying just lost connection for a few second is this likely to be them doing something or a fault that is causing the problem.


DSL Type: VDSL

Cable Status: Connected

Link Rate: 9998/39999 Kbps

Connection Type: Dynamic IP

Network Status: Connected

Connection Uptime: 0 Day 0 Hour 1 Min 17 Sec

I reckon you�ve an intermittent fault, hence the crackle ....

In reply to a post by Zarjaz:

I reckon you�ve an intermittent fault, hence the crackle ....

The crackle went shortly after they did all the tests and i had to factory reset the router i don't know if that was a coincidence or not.

Is this a high number for a connection time of one hour?

FEC - 8/26003

.

Edited by deleted (Sat 13-Jan-18 15:16:27)

No and FEC are corrected errors

No.

edit: I'm too slow.

Talktalk don't have any IP profile system. Sounds to me like it could be a faulty modem.
Do you have an alternative you could try?

Edited by j0hn83 (Sat 13-Jan-18 15:43:36)

These are my current figures ( DSLstats V6.1 & a HG612) :

Average error rates for 13 Jan 2018

CRC erors per hour: 302 Down, 2.95 Up
FEC erors per hour: 128 Down, 13.2 Up
HEC erors per hour: 0 Down, 0 Up
ES per hour: 0.66 Down, 2.71 Up
SES per hour: 0.66 Down, 0 Up

while last Friday I had

Average error rates for 05 Jan 2018

CRC erors per hour: 2667 Down, 834 Up
FEC erors per hour: 118352 Down, 99288 Up
HEC erors per hour: 26140 Down, 0 Up
ES per hour: 33.7 Down, 195 Up
SES per hour: 5.13 Down, 6.05 Up

In reply to a post by j0hn83:

No.

edit: I'm too slow.

Talktalk don't have any IP profile system. Sounds to me like it could be a faulty modem.
Do you have an alternative you could try?

I have a spare HG633 so i swapped it and it would not connect to the internet (i guess that's why it was in the cupboard) i gave up and connected the original D-link again, checking again and the link speed has dropped from 39999/9995 Kbps down to 9996/7898 Kbps which it was when i first checked this morning.

Speed test -
https://www.thinkbroadband.com/_assets/speedtest/but...

.

In reply to a post by Chippy_Tea_:

In reply to a post by j0hn83:

No.

edit: I'm too slow.

Talktalk don't have any IP profile system. Sounds to me like it could be a faulty modem.
Do you have an alternative you could try?

I have a spare HG633 so i swapped it and it would not connect to the internet (i guess that's why it was in the cupboard) i gave up and connected the original D-link again, checking again and the link speed has dropped from 39999/9995 Kbps down to 9996/7898 Kbps which it was when i first checked this morning.

Speed test -
https://www.thinkbroadband.com/_assets/speedtest/but...

.

Do us a favour and open your own thread i think this may take a while and i could do without extra posts to read that are not answer to my questions, thanks.