Thanks for your explanation. There is a double wall electric socket. In one socket is the router, in the other with adaptor is a Dect phone and a standard lamp. A plethora of cables have been used in the past especially during March/ April last year where 3 different routers and all different ethernet cables in a variety of socket types.

I measured this cable currently in use and it is 2 mtrs.black with yellow ends.

There are extension phone sockets all over the house but since the OR engineer fitted the faceplate (see linky) there is no wired data connectivity from any of them.

Here is the faceplate NTE socket

In fact there are NO filters being used at all - I always religiously used filters - until the OR guy changed the socket and being double I'm sure filters are not required

I am using the master socket it is all I can use other than WiFi.

I'd just like to reiterate that OR's engineer stated there was no fault with the line or the ethernet cables in use but that it was line length and 50Mbps is all I would get and I've had to live with that which meant abandon Infinity 2 and fall back to Infinity 1 - hoped for some magic from the Nov/Dec boost but finding this week that my neighbour is getting excellent speeds is what resurrected the misery of last year.

All my tests with this configuration since last April have delivered in the region of 45 down and 9 up nothing has changed, no banding lifted just my expectation (naively) actually I'm sure anyone would be pi**ed if they were getting more than 20 Mbps less than their neighbour.

Do you have a filter? If so can you go into the TEST socket and post stats again?

There is a socket at the back, you can clip off the front:
http://www.telecomgreen.co.uk/wp-content/uploads/201...
Plug a filter into the TEST socket and then the router.

Whilst there can you take pics of the wiring for us and the socket with the faceplate removed.

Do you have wiring connected to terminals 5 and 2?

To confirm, whilst you have the faceplate off, can you plug your landline into every other socket - all other sockets should no longer work. Is this the case? Some builders do something known as star wiring, which introduces a bridge tap on the line and hence poor speeds.

EDIT: Do you know if the neighbours have extension telephone sockets also?
Final Q: Did openreach install the pre-filtered socket AFTER you already had slow speeds or has it always been that way? You also mention a bunch of routers were used, this likely caused disconnections right?

Edited by ukhardy07 (Fri 19-Jan-18 17:11:28)

Will get on and do this. Does it matter that the only filter I have is ADSL?

I can answer this now... Neighbour house is a clone semi identical but internals reversed. They like me should have been able to call and use data from any internal socket whether theirs was neutered for data I don't know (i still have to prove mine is so)

OR installed the prefiltered socket after I already had slow speeds at the time I was moving back to BT from Entanet see sequence below

The router scenario was:-

Infinity 1 using BT HHub 5 was getting 47Mbps

Migrate to Entanet 80/20 speeds all over the place 30-40 with one peak at 55 using supplied Technicolor TG588v V2 this apparently entailed a switch from BT Retail to BT Wholesale and may have involved a lift and shift (I know at one point the OR guy did move something to a different board in the cab).

Changed to TPLINK Archer AC1600 didn't do much if anything to speed

Change ISP back to BT The router is now HHub6 started with Infinity 2 package Latest NTE fitted DLM reset speed in the 60's for short period of time but within a few minutes maybe 10/15 back down to 50 and speed stuck at 50 Mbps. no router change has occurs since back with BT however plan downgraded to Infinity 1 and speed still tests 49/50Mbps. However none of my TB tests or any other has exceeded 47Mbps and usually around 45.

Off to do the photo and tests you asked for

Don�t have one of these do you outside?
http://btcommunity.weebly.com/uploads/8/5/5/2/855209...

ADSL filter is relative fine for the testing purposes.

Any audible noise on the landline? Any fuzzing or cracking or popping on the landline when you use it?

Edited by ukhardy07 (Fri 19-Jan-18 20:55:33)

No just have a light grey trunking bringing the wiring up through ground and into house.

No noise fuzz or crackling.
Master socket
https://ibb.co/mds6Yb
https://ibb.co/nBEyeG
https://ibb.co/mmR0tb

Testing
All phone sockets in the house work on voice.
Only tested one socket other than master and don't work with data get flashing orange and purple on hub router state disconected



screenshot of tests
https://ibb.co/hN1fRw
https://ibb.co/e7Z0Rw
https://ibb.co/gryieG
https://ibb.co/j5d5tb

"To confirm, whilst you have the faceplate off, "...

Got back to read this bit and can't remember whether I tested voice on all the other sockets with the faceplate still off Duh!
Just a bit knackered and wanted to respond when someone was trying to help me.

Sorry I need stats and you to test with the plate off all of the sockets to see if a dial tone is present.

I need stats like this, with the filter and test socket in use. The Speedtest will be the same even if you fix the fault, as the speed is fixed now. So I need stats to observe the changes.

Do a before and after for the stats:

Product name: BT Hub 6A
Serial number: +084316+NQ62127766
Firmware version: SG4B1000B522
Firmware updated: 15-Jan-2018
Board version: 1.0
Gui version: 1.64.0
DSL uptime: 2 Days, 11 Hours 11 Minutes 42 Seconds
Data rate: 17.34 Mbps / 78.19 Mbps
Maximum data rate: 17282 / 79839
Noise margin: 5.9 dB / 3.1 dB
Line attenuation: 20.1 dB
Signal attenuation:
VPI / VCI: 0/38
Modulation: G_993_2_ANNEX_B
Latency type: Fast Path
Data sent / received: 479 MB Uploaded / 3435 MB Downloaded
Broadband username: [email protected]
BT Wi-fi: Active
2.4 GHz wireless network name: BTHub6-TSQW
2.4 GHz wireless channel: Smart (Channel 1)
5 GHz wireless network name: BTHub6-TSQW
5 GHz wireless channel: Smart (Channel 36)
Wireless security: WPA2 (Recommended)
Wireless mode: Mode 1
Firewall: On
MAC address: 90:4D:4A:1A:64:11
Software variant: -
Boot loader: 7.33.1

Edited by ukhardy07 (Fri 19-Jan-18 21:42:20)

With Faceplate off all 5 extensions have NO dial tone

I collected beforestats first with the faceplate ON

Before Stats using Master socket faceplate on

Product name:
BT Hub 6A

Serial number:
+084316+NQ70294288

Firmware version:
SG4B1000B522

Firmware updated:
11-Jan-2018

Board version:
1.0

Gui version:
1.64.0

DSL uptime:
0 Days, 12 Hours 33 Minutes 40 Seconds

Data rate:
10.00 Mbps / 49.00 Mbps

Maximum data rate:
13498 / 63639

Noise margin:
8.2 dB / 10.4 dB

Line attenuation:
20.4 dB

Signal attenuation:
VPI / VCI:
0/38

Modulation:
G_993_2_ANNEX_B

Latency type:
Fast Path

Data sent / received:
12355 MB Uploaded / 5064 MB Downloaded

Broadband username:
[email protected]

BT Wi-fi:
Active

2.4 GHz wireless network name:
BTHub6-7RS7

2.4 GHz wireless channel:
Smart (Channel 11)

5 GHz wireless network name:
BTHub6-7RS7-5

5 GHz wireless channel:
Smart (Channel 36)

Wireless security:
WPA2 (Recommended)

Wireless mode:
Mode 1

Firewall:
On

MAC address:
A4:08:F5:7B:87:BF

Software variant:
-

Boot loader:
7.33.1


I then removed the Faceplace and through the test socket (via adaptor)....

I then downloaded a 512MB and a 1GB file from TBB test files plus a little bit more

Then collected router stats again


AFTER Downloading 512MB and 1GB test files from TBB done with faceplate off with filter line and phone in test socket
Technical log
Information
Event log
Back
This is a list of your BT Smart Hub settings and current statistics.
Product name:
BT Hub 6A
Serial number:
+084316+NQ70294288
Firmware version:
SG4B1000B522
Firmware updated:
11-Jan-2018
Board version:
1.0
Gui version:
1.64.0
DSL uptime:
0 Days, 0 Hours 35 Minutes 42 Seconds
Data rate:
10.00 Mbps / 49.00 Mbps
Maximum data rate:
13745 / 68789
Noise margin:
8.5 dB / 11.5 dB
Line attenuation:
20.4 dB
Signal attenuation:

VPI / VCI:
0/38
Modulation:
G_993_2_ANNEX_B
Latency type:
Fast Path
Data sent / received:
16516 MB Uploaded / 20540 MB Downloaded
Broadband username:
[email protected]
BT Wi-fi:
Active
2.4 GHz wireless network name:
BTHub6-7RS7
2.4 GHz wireless channel:
Smart (Channel 11)
5 GHz wireless network name:
BTHub6-7RS7-5
5 GHz wireless channel:
Smart (Channel 36)
Wireless security:
WPA2 (Recommended)
Wireless mode:
Mode 1
Firewall:
On
MAC address:
A4:08:F5:7B:87:BF
Software variant:
-
Boot loader:
7.33.1


Got puzzled why Noise Margin went up to 11.5dB however there was quite a few router restarts

I hope this is what you asked for?

In reply to a post by jayteepics:

Got puzzled why Noise Margin went up to 11.5dB

Because the extension wiring is disconnected and not causing any noise

That does indicate some noise is coming from the extension wiring, note how the noise margin goes up 1db without the extension connected.

I note your speed is 49Mbps in both stats, indicating the line is banded at 49Mbps, that is - DLM has applied that as a sync speed cap.

Assuming you are a BT broadband customer I would keep the router and phone in the TEST Socket, and raise an email with BT exec complaints:
[email protected]

Inform BT Exec Complaints:
"In the past I had a slow speed fault, which was caused by poor internal wiring, this was resolved by openreach replacing the master with a filtered socket and correcting the wiring, however the speeds have never gone back to normal. I was informed by the engineer I might need the sync speed manually resetting by another engineer. My noise margin is stuck at 11.5db whereas it normally is 6db or 3db and my line is banded at 49Mbps, My line used to be around 65Mbps with a 6db noise margin before the fault. Are you able to get an engineer to reset my line now the fault has been fixed?"

Send that off to them, see what they come back with. They very well may refuse as the lines within the fault thresholds so they do not have to issue an engineer to reset... Stay in your TEST socket, a reset should bring your noise margin down to 6db and a faster sync, after a few weeks / months of a good sync and no drops it may drop to 3db and be even faster.

I do believe your line was banded before you had the prefiltered socket, and has remained there ever since. The fact the noise margin is affected even with the filtered socket raises the question how bad was it before the filter!? Must have been worse!!

If they refuse, remaining in the TEST socket, with the router being synced up 24/7, assuming it does not drop out, in a few months it may reset itself.

You could also disconnect the internal wiring from the socket if you want to use the nice faceplate.

Looking at your stats your line seems capable of around 65 - 68Mbps, so still lower than the neighbours at 78Mbps, but that's just the way it is.

If BT agree to do the reset...

To rule things out, could you buy a different landline also? If yours has low battery or something, might be worth replacing it with a BT set or another reputable brand, as it could be something in your home pushing noise onto the line as well.

Edited by ukhardy07 (Sat 20-Jan-18 12:51:31)