In reply to a post by PaulKirby:

Just make notes of all these cancelations / issues and mess ups etc, you can complain and get compo, just don't be greedy, BT can be reasonable with their compo.

Paul

what sort of compo?

It's openreach, not BT.. so I dunno how I'd claim any compo as its not really BT's fault

BT are the supplier and therefore it is them that pay compensation to the customer.

In reply to a post by broadbandman:

In reply to a post by PaulKirby:

Just make notes of all these cancelations / issues and mess ups etc, you can complain and get compo, just don't be greedy, BT can be reasonable with their compo.

Paul

what sort of compo?

It's openreach, not BT.. so I dunno how I'd claim any compo as its not really BT's fault

Well I am not getting into the convo of who owns what, but due to issues with BT's Engineers not being able to complete our install at the agreed date, and then keep failing to do the install for multiple months, due to their blunder and their system they use, we were able to get a very reasonable compo which paid for our Infinity 4 for a while.

Once it was finally installed, BT asked me what compo I was hoping for and I was honest to them and said what I thought was fair, and they jumped at it, I could of probably got more, but was happy what I got.

Paul

In reply to a post by ian72:

BT are the supplier and therefore it is them that pay compensation to the customer.

+1
I have argued this many times with people, even when I show whats in the email and webpage footers

Paul

For the consumer no matter who the wholesale supplier is, if the retailer cannot deliver then down to them when negotiating compensation.

The idea then is that this increases pressure for retailers to pressure wholesalers to do a better job, and retailers to claim compensation themselves from the wholesaler

In reply to a post by PaulKirby:

Well I am not getting into the convo of who owns what, but due to issues with BT's Engineers not being able to complete our install at the agreed date, and then keep failing to do the install for multiple months, due to their blunder and their system they use, we were able to get a very reasonable compo which paid for our Infinity 4 for a while.

Once it was finally installed, BT asked me what compo I was hoping for and I was honest to them and said what I thought was fair, and they jumped at it, I could of probably got more, but was happy what I got.

Paul

hundreds or thousands?

tbh I ordered on 11th, they said openreach rejected, apparently i couldnt go from sky broadband to infinity 4, bug on system.. thought it was weird so I said ok

re-ordered on infinity 2 and then we was gonna upgade to infinity 4.. engineer is 5th feb.. rang last night and they said openreach canceled again

In reply to a post by broadbandman:

In reply to a post by PaulKirby:

Well I am not getting into the convo of who owns what, but due to issues with BT's Engineers not being able to complete our install at the agreed date, and then keep failing to do the install for multiple months, due to their blunder and their system they use, we were able to get a very reasonable compo which paid for our Infinity 4 for a while.

Once it was finally installed, BT asked me what compo I was hoping for and I was honest to them and said what I thought was fair, and they jumped at it, I could of probably got more, but was happy what I got.

Paul

hundreds or thousands?

tbh I ordered on 11th, they said openreach rejected, apparently i couldnt go from sky broadband to infinity 4, bug on system.. thought it was weird so I said ok

re-ordered on infinity 2 and then we was gonna upgade to infinity 4.. engineer is 5th feb.. rang last night and they said openreach canceled again

If only it was in the thousands LOL

The way I see it, if FTTP is there it shouldn't matter who you were with before, FTTP is FTTP end of.

My guesses are there was / is some build issues some place physically or on their system.

And BT seems to be stuck in their old ways when getting FTTP installed.

Its probably due to where a very small percentage actually have access to FTTP, which is mostly why a lot of ISP's won't provide a FTTP package.

Paul

I contacted cerebus who gave me this helpful email

" Over the past week, BT have had a systems issue that has resulted in FTTP orders being cancelled without any apparent reason. We have had to re-place many of our orders as a consequence of this issue, only to have them cancel again.



This has been escalated internally within BT and they are working on a systems update to fix the problem. I understand this may take up to 10 days to complete during which time we are being advised that the ordering system may not be fully available.



I further understand that this is a problem that is affecting many ISPs."

In reply to a post by broadbandman:

I contacted cerebus who gave me this helpful email

" Over the past week, BT have had a systems issue that has resulted in FTTP orders being cancelled without any apparent reason. We have had to re-place many of our orders as a consequence of this issue, only to have them cancel again.

This has been escalated internally within BT and they are working on a systems update to fix the problem. I understand this may take up to 10 days to complete during which time we are being advised that the ordering system may not be fully available.

I further understand that this is a problem that is affecting many ISPs."

That's possible, or just a fob off by them or BT.

But could be related to the FTTP speeds as late, like I currently have 300Mbits (down) and 30Mbits (up) but BT Wholesale says I can now get the 300Mbits (down) and 50Mbits (up), so an extra 20Mbits up which is great news for me, so this "could" be the issues they are referring to.

But I was just referring to FTTP in general.

Paul

BT bttp call and say " Your order has indeed been cancelled, can find no reason why with openreach so have been assigned a case handler "

great, 2 and a half weeks wasted.. thats 2 orders inexplicably cancelled now

I wonder how they get any business done!