In reply to a post by broadbandman:

No call from the case handler today, they can call up to 9 but im not holding any hope, this is starting to become a [censored] joke

Yeah, I had to do all the phoning to get updates from my case handler, a neighbour of mine who ordered FTTP 10 mins after me had all the issues resolved within 5 mins by his case handler, now my case handler took a couple of weeks.

I did receive a couple of phone calls from my case handler at 10pm, so she was working late.

The annoying thing was we both had the same build issue, so ours should of been resolved just as quick as my neighbours.

In reply to a post by broadbandman:

the BT website still says your appointment has been booked and your engineer will arrive from 8 to 1pm, if I hadnt of called, id still be waiting I think

Yeah, ours over lapped by a month, we ended up having several engineers booked, but only half of them turned up and had to walk away due to the build issue, the whole issue and how they were running was a joke.

It seems that nobody talks to each other which made things worse.

Our issue was the fibres in the Splitter Node didn't match what they had in their system.
It took a whole month for them to pull out the finger in their backside and send out engineers to re-do all the all the fibres in the Splitter Node.

In reply to a post by broadbandman:

any ideas how to word the email? I've never written to a CEO before, and I have a funny feeling he will say " what do you want me to do about it "

Like witchunt has already said keep it simple, small and to the point.
Nobody likes reading a long email.

Mine was a lager email due to I had photo evidence along with a copy of the email that I sent to my local MP, a form of scare tactics which paid off in the end.

Also a word of warning, be carful what you put in the email, your case handler will get a copy of this email, so don't bad mouth the case handler

I was up front to my case handler and told her "I don't want to be rude or anything, but is there anyone else in the office that can get this resolved, I ask because a neighbour of mine had the same build issue which was resolved within 5 mins" sadly I was told no.

Paul

I was told on friday to expect a call handler call by monday.. nothing by monday

Rang on tuesday, expect a call.. nothing

rang today.. spent 30 minutes on phone to FTTP team and they said " your order was stuck between the broadband team " and i told them its been cancelled twice now, so im not about to cancel and reorder again, lady said " hold on just a second ", 5 minutes into the hold.. I was cut off, or they hung up

either way they didnt ring me back

so now I have to ring up again and explain it all over again to a nice member of the fttp team!

More ammo for that email assuming you have not sent it already

so my case handler rang today and said we can now proceed with the installation and given me an activation date of 7th March, which is 3 and a half weeks away

I dont know what to think of that, being that I first ordered 5th January and now will have to wait another 3 and a half weeks, I suppose there is nothing I can do about it as I'm at mercy of openreach, but very frustrating

In reply to a post by broadbandman:

so my case handler rang today and said we can now proceed with the installation and given me an activation date of 7th March, which is 3 and a half weeks away

I dont know what to think of that, being that I first ordered 5th January and now will have to wait another 3 and a half weeks, I suppose there is nothing I can do about it as I'm at mercy of openreach, but very frustrating

Well we waited 5 years for fibre even though all the hardware was in place back in 2011 - 2012 and all that needed to be done was them to update their database.

But yeah it can be frustrating at times.

Paul

In reply to a post by PaulKirby:

Well we waited 5 years for fibre even though all the hardware was in place back in 2011 - 2012 and all that needed to be done was them to update their database.

But yeah it can be frustrating at times.

Paul

They said it might be delayed due to work required in my area, do you know the process? I thought they just run a fibre line to my house, but where does that line come from? the manholes?

In reply to a post by broadbandman:

They said it might be delayed due to work required in my area, do you know the process? I thought they just run a fibre line to my house, but where does that line come from? the manholes?

Yes, but where it goes from there would depend on the type of FTTP install you get.

You need space in your Splitter Node and also space on the DP / Manifold or the new Connectorized Blocks.

You also need to have a fibre node in your area, i.e. aggregation nodes, these nodes are daisy chained to other aggregation nodes and so on.

Each aggregation node takes some fibres which go off to the splitter nodes.
Splitter Nodes can take in up to 4 fibres where each fibre is split 32 times (so 4 * 32 = 128) so in theory each Splitter Node can support up to 128 fibre connections.

These 1 to 128 fibres coming out of the Splitter Node then goes into the DP Hardware located in the chambers, the DP will take about 12 or so fibres and pass through the remaining fibres to go to the next DP hardware and so on.

These 12 or so fibres go up the phone pole (if you have a phone pole) into the Manifold and then waits for an order.

Forgot to say the old FTTP install type requires the Chamber to be the new modern larger square version, so your delay might be doe to that, or waiting for more fibres to be installed, clearing blockages, could be anything.

Paul

Edited by PaulKirby (Mon 12-Feb-18 17:28:02)

In reply to a post by PaulKirby:

Yes, but where it goes from there would depend on the type of FTTP install you get.

You need space in your Splitter Node and also space on the DP / Manifold or the new Connectorized Blocks.

You also need to have a fibre node in your area, i.e. aggregation nodes, these nodes are daisy chained to other aggregation nodes and so on.

Each aggregation node takes some fibres which go off to the splitter nodes.
Splitter Nodes can take in up to 4 fibres where each fibre is split 32 times (so 4 * 32 = 128) so in theory each Splitter Node can support up to 128 fibre connections.

These 1 to 128 fibres coming out of the Splitter Node then goes into the DP Hardware located in the chambers, the DP will take about 12 or so fibres and pass through the remaining fibres to go to the next DP hardware and so on.

These 12 or so fibres go up the phone pole (if you have a phone pole) into the Manifold and then waits for an order.

Forgot to say the old FTTP install type requires the Chamber to be the new modern larger square version, so your delay might be doe to that, or waiting for more fibres to be installed, clearing blockages, could be anything.

Paul

I'm pretty sure we dont have a phone pole, im sure our existing copper line goes over roof of houses, not sure where it goes from there, but cant have a wire strung across street so i guess it goes somewhere

some progress, my case handler says Openreach have to carry out a survey and to my surprise a day later two openreach engineers knocked on my door

and said I have two options, run it directly to it which will require paperwork to dig, or put it through my gable end, which wont.. so I picked the second one

the case handler said survey report will be done on 23rd, hopefully that has good news and I can get my order active by March 7th

case manager rang, said engineers will be here on 7th

I think they need to do work outside my house, but haven't heard from them, is that a good sign?