Yeah I was expecting a detailed and useful reply from them. I got one from AA shortly after (who I have ruled out as they charge the same price for all speeds and me probably only getting 50mb makes them even more expensive) and was even worse, "the figures are usually pretty accurate and if they are much lower we can" and that was the end of the sentence! We can do what? haha.
I asked IDNET things like what difference should I expect between their normal package and the gaming one, so I can get some idea in real terms what the potential difference might be to justify the extra cost (yes it will vary but give me SOME idea of whatt he extra £10 gets me). And about how easy it is to switch between the gaming package and the normal one, or between different speeds. But got no answer on any of that. I strongly suspect the gaming package would be identical to the normal one, yes you get priority at the exchange but unless the exchange is overloaded to start with, that will make no difference. They do seem to have the advantage of 3 different backhauls though.
Still on the fence between BT and IDNET, I was favouring IDNET but after their reply and realising their pricing did not include VAT, I am kinda back in the middle again because I am looking at £45 for IDNET, and after various discounts (topcashback and the £150 mastercard) probably nearer half that for BT. The contract length is the main issue with BT, 6 months would be more reasonable but thats not going to happen.
Not sure why you haven't had a more detailed response. They answered all my questions very promptly and they are only a freephone call away if there is anything that isn't clear.
On the website. there is a simple home / business user button, which switches the pricing to include or exclude the VAT.
To me it is a simple choice. IDNet are competitive on cost and offer 1 month contracts. If there is any chance of you moving abroad then it's a bit of a no brainer go with IDNet and limit your exposure.
BT will almost certainly work out cheaper for the first 18 months because of their discounts and cashback card, but will be more expensive thereafter, unless you renegotiate with them and tie yourself back into a longer term contract.
I'd rather not have the hassle myself, but you may make a different choice.
I'd endorse your view that you are unlikely to see a difference between the gaming package and the standard one.