They will most likely not have sight of your job till 7th.

In reply to a post by Zarjaz:

They will most likely not have sight of your job till 7th.

They said they will need to do some work outside a week before, I havent seen any vans around area though

Could be a stock message, I also received a text with the same message coincidentally also for an install on the 7th but don�t believe there�s anything to do at the property since it�s a connectorised install

Engineer visit is tomorrow ( today ) the 7th

however one thing I just realised

the outside work which should of been completed a week ago, I presume that was when they fit the box outside my house, that has NOT been done, when I rang BT 4 days ago I was told the outside work was done ( I always thought they meant work in the ducts etc )

we will see how tomorrow goes, whether the engineer does the cabling on the outside and the inside, not looking good though

In reply to a post by broadbandman:

Engineer visit is tomorrow ( today ) the 7th

however one thing I just realised

the outside work which should of been completed a week ago, I presume that was when they fit the box outside my house, that has NOT been done, when I rang BT 4 days ago I was told the outside work was done ( I always thought they meant work in the ducts etc )

we will see how tomorrow goes, whether the engineer does the cabling on the outside and the inside, not looking good though

Is yours a 1 or 2 stage install, the BT DSL Checker will say.

If yours is a 2 stage install you might have issues, but you might be lucky they might do both, I know I had my internal work done the next day after the external work was done, so its possible.

Paul

In reply to a post by PaulKirby:

Is yours a 1 or 2 stage install, the BT DSL Checker will say.

If yours is a 2 stage install you might have issues, but you might be lucky they might do both, I know I had my internal work done the next day after the external work was done, so its possible.

Paul

its stage 1, but doesnt matter, I just rang FTTP team who told me the engineer wont be visiting today as outside work isnt done, " some digging required " Can't wait to see what my case handler says about this

nothing from case handler today, she might be off

email finally shot off to CEO office, lets hope this works

I find it bemusing that they did a survey on 23rd of Feb and case handler had results on 24th, she then said the engineer will visit today

and now all of a sudden they need to dig, which will of surely come up on the survey, and if it didnt, at what point did it come up, it didnt come up today as no one turned up

Looks like the CEO replied himself

" I am sorry we have let you down and I understand your frustration. I have asked the service team to contact you to resolve matters.

Thank you for bringing this to my attention.

Sincerely,

Gavin Patterson "

or thats his secretary

How did you send the email, my emails use to work, they all get refused now.



I just tried again and I get the following:

<[email protected]>: host smtpb1.bt.com[62.7.242.141] said: 550 5.5.0
    550 5.7.1 Requested action not taken: message refused (in reply to end of
    DATA command)

Is that the same email address you are using?

Paul

Edited by PaulKirby (Wed 07-Mar-18 19:54:35)

In reply to a post by PaulKirby:

How you get send the email, my emails use to work, they are get refused now.



Paul

I just sent it to Gavins email via hotmail, Im not sure if thats from him or his secretary but looks like him, maybe he was checking his emails on his chauffeur ride home