So I just paid off my entire remaining contract. I now will have no invoice from Cerberus till Jan 2021

My total cost including installation and line rental came to:

£9528

£2400 - install
£594 - first quarter rental
£6534 - remaining rental for contract (33 months)

Works out about £270 a month for 36 months

All prices are inclusive of VAT.

So this should put into perspective what the cost should roughly be.

Edited by Snake (Tue 13-Mar-18 20:45:51)

Can I ask what band you were in, and whether there were any ECCs?

Under the old scheme, band B (200-399m) had an Openreach distance charge of £1050+VAT and a £750+VAT installation fee, making £1800+VAT = £2160, which seems the closest to what you paid.

I was Band B, don't know the official distance, but i know where the aggregation node is and I would say around 300/400m

There were no ECC's. I had blocked ducts and the telephone pole needed replacing.

In reply to a post by Snake:

So I just paid off my entire remaining contract. I now will have no invoice from Cerberus till Jan 2021

My total cost including installation and line rental came to:

£9528

£2400 - install
£594 - first quarter rental
£6534 - remaining rental for contract (33 months)

Works out about £270 a month for 36 months

All prices are inclusive of VAT.

So this should put into perspective what the cost should roughly be.

Your contract was under the old pricing scheme, is that correct?

Yes that is correct. I just wanted to give real numbers so people could compare.

I also don't think Cerberus is making anything up. They came to the market with a cheaper FTTPoD offering and thee was a lot of rumors flying about how there pricing can't be real etc...

It seems with the latest announcement by OR that they have been 'constraining' FoD ISP's and restricting all of them to only 20 FoD orders per month.

At first I thought it was the ISP's rationing FoD orders, especially with the £39,000 figure we saw a lot.

I publically apologise to Cerberus for calling them out earlier in the thread.

In reply to a post by bowdon:

It seems with the latest announcement by OR that they have been 'constraining' FoD ISP's and restricting all of them to only 20 FoD orders per month.

At first I thought it was the ISP's rationing FoD orders, especially with the £39,000 figure we saw a lot.

I publically apologise to Cerberus for calling them out earlier in the thread.

Back in Feb 2017 when FluidOne were the only ISP selling FoD, they were taking around 10 orders each month (they told me this). With the new pricing structure making it arguably more expensive, this won't change much so perhaps max of 20 FoD orders per month is a fair limit set by Openreach - they have to set a limit as they don't have unlimited resources/manpower. I presume the 20 orders is NOT per ISP, its the accumulated FoD orders from all ISPs.

In reply to a post by candlerb:

My Cerberus order is in.

Their terms and conditions state:

3.3.2.7 After the survey has been completed, then Cerberus will deem the order to have reached KCI2. Cerberus will determine the Excess Construction Charges (�ECCs�) that will be due to complete the order, additional to the Estimated Build Cost. Cerberus will provide notice of these charges to the Customer in writing. If the Customer does not confirm acceptance of the ECCs in writing within 28 days, then Cerberus will cancel the order. The Survey Charge will not be refunded.

So the contract doesn't allow for the possibility of a reduction after survey.

I guess we'll see over the coming weeks - especially if someone bites the bullet on one of those £39K installs...

So total install cost is the estimate plus any ECCs?

In reply to a post by donkay:

So total install cost is the estimate plus any ECCs?

Yes. Here is a larger extract from the FTTPoD T&Cs:

3.3.2 The cost of activation will vary according to the location of the premises and other factors, and the following steps and conditions will apply.

3.3.2.1 FTTP on Demand infrastructure is built in response to an order.

3.3.2.2 Upon initial quotation, or ordering via a web portal, Cerberus will quote an initial Installation charge, known as the �Estimated Build Cost�. The Estimated Build Cost will be provided via email to the Customer after Cerberus� suppliers have carried out a desk-based survey based on network records.

3.3.2.3 Upon receiving an order for the Service from the Customer, Cerberus will commission a �Full Survey� to take place prior to the commencement of any provisioning work. The customer agrees to pay the charge for this survey, known as the �Survey Charge� at the time of order.

3.3.2.4 The Survey Charge is non-refundable, unless Cerberus cancels the order prior to the Full Survey taking place, which it may do at its own discretion.

3.3.2.5 If the order proceeds, either from an order on a web portal or via written acceptance of a quotation (and any payment of the Survey Charge specified by Cerberus according to 3.3.2.3), then Cerberus will deem the order to have reached KCI1.

3.3.2.6 The supplier will perform the Full Survey to assess the building and cabling work to deliver the Service. Cerberus will arrange a mutually acceptable time and location for the survey between the Customer and its supplier. If the Customer cannot provide access within 6 weeks of the Order, them Cerberus reserves the right to cancel the order and the Survey Charge will not be refundable. Cerberus provides no warranties or targets for the lead time for such survey or for the return of its findings. Note, any costs incurred due to the failure by the Customer or its representative or agent to cause an aborted survey, due to lack of access, personnel or attendance, at the appointed survey place and time, shall be the Customer�s liability.

3.3.2.7 After the survey has been completed, then Cerberus will deem the order to have reached KCI2. Cerberus will determine the Excess Construction Charges (�ECCs�) that will be due to complete the order, additional to the Estimated Build Cost. Cerberus will provide notice of these charges to the Customer in writing. If the Customer does not confirm acceptance of the ECCs in writing within 28 days, then Cerberus will cancel the order. The Survey Charge will not be refunded.

3.3.2.8 If, after notification of the ECCs by Cerberus, the Customer agrees to proceed with the order in writing, then the order will proceed and the Customer will have no automatic right to cancel the order at no further cost.

3.3.2.9 Cerberus may request immediate payment of the Estimated Build Cost and the ECCs to proceed with the Order. If the Customer fails to pay the Estimated Build Cost and ECCs as requested by Cerberus, then Cerberus may cancel the order and the Customer will not be due a refund of the Survey Charge.

There was also an AUP and a SLA.

Little hope of estimates coming down in any significant way then, very disappointing. Like others have said, I should have tried harder to sign up before the price change. But as a residential customer, FluidOne wouldn't take me and Cerberus wouldn't sign me up to a 3 year contract as it was against OfCom rules.