In reply to a post by MHC:

So, where does your existing phone wire run?

If the ductig was put there to provide service to all properties, then there must be an agreement in place to allow wiring from it.

along top of her guttering

its a private house so she obviously needs permission to put a cable across surely, or else its tresspassing

Permission may already be there.

For example, where I am, my water and power come through a neighbours land and their garage power runs through mine. The deeds actually specify that access must be granted to install and maintain "services" which normally includes water, electricity, gas and telecoms.

What do yours say as you already have some across the neighbouring land/property.

In reply to a post by MHC:

Permission may already be there.

For example, where I am, my water and power come through a neighbours land and their garage power runs through mine. The deeds actually specify that access must be granted to install and maintain "services" which normally includes water, electricity, gas and telecoms.

What do yours say as you already have some across the neighbouring land/property.

I will have to check that, the other option is Openreach diggin a new duct, not sure on estimated costs, but im only about 10 metres from the manhole, will require some digging though

Depends on what needs digging through and what is already in the ground there, and make push costs to point where excess construction fees get mentioned.

Seriously if your existing phone line goes via the route then there is usually an agreement in deeds about utility service access.

In reply to a post by MrSaffron:

Depends on what needs digging through and what is already in the ground there, and make push costs to point where excess construction fees get mentioned.

Seriously if your existing phone line goes via the route then there is usually an agreement in deeds about utility service access.

the existing phone line goes over the roofs i think or near to the guttering, the BT engineer said new fibre line will need to be 8 foot high on the wall, or near top of guttering, either way the neighbour says it will look unsightly, but perhaps she didnt understand what they meant

I will try to explain to her later on what will be involved, they left me a sample fibre cable to show her

update : just spoke to owner of house, and he said its okay if its up top near existing copper near guttering

when engineers spoke to him they told him it will be 8 foot high right across middle of his rendering, no wonder he said no

still waiting on neighbour to have his roof finished, pain in the backside

Not helped by fact that openreach tacked the fibre box onto side of his house without asking, so on the back foot

the other option is digging up front and routing a duct to side of my house, the manhole is like 25 feet from my front door, anyone have any idea how much the construction costs would be for that?

They came today, wired me up, installed the ONT

they read a signal and said they had a light reading, and then rang someone to give modem serial number

However, the PON light is still flashing green. They said there was an issue round corner with network. How common is this fault? and how long does it take?

In reply to a post by broadbandman:

They came today, wired me up, installed the ONT

they read a signal and said they had a light reading, and then rang someone to give modem serial number

However, the PON light is still flashing green. They said there was an issue round corner with network. How common is this fault? and how long does it take?

The PON light on the ONT should turn a solid green once its serial # has been successfully registered on the Openreach database and is able to 'sync' to the exchange. This procedure should take no more than a few mins, mine took about 30 seconds. It seems there might be a local outage in your area or your FTTP port in the exchange has issues. Chase this up with your ISP who should get updates from Openreach wrt fix times.

<Pedantic mode on>
Btw there is no such thing as a modem on FTTP
<Pedantic mode off>

Edited by deleted (Thu 29-Mar-18 14:04:34)

Is there times when the PON light �hangs� for a split second staying solid briefly ?

This can be an indicator of the fibre being misrouted to the wrong head end tray in the exchange.