So we have now passed the 5 week mark. Got a bit more information from Zen. They have been working away behind the scenes emailing. Initial order was rejected so new order submitted back in week one. This has not progressed and has been escalated multiple times. Order was placed again this week and failed 'waiting for KCI-2' again. They have now placed the order manually (not entirely sure what the difference is) and it is showing as received but not committed. They are hoping for a committed date tomorrow. Only time will tell.

In reply to a post by DrSteve:

So we have now passed the 5 week mark. Got a bit more information from Zen. They have been working away behind the scenes emailing. Initial order was rejected so new order submitted back in week one. This has not progressed and has been escalated multiple times. Order was placed again this week and failed 'waiting for KCI-2' again. They have now placed the order manually (not entirely sure what the difference is) and it is showing as received but not committed. They are hoping for a committed date tomorrow. Only time will tell.

They didn't need to cancel the order, they could of kept it as an open order, when the order gets cancelled the fibre strand gets unallocated and you run the risk of them running out of fibres.

Thats why I had BT not cancel the order and keep it as open which they did.

As for the manual ordering I assume Zen have a simular team to BT's Offline Team which can do stuff the ordering team cannot.

But lets hope it all goes well

Paul

Ok so the manual order has gone through. I have an installation date for just less than 2 weeks from now. Excellent.
Now the slight issue remains that this is a 1 stage install and I'm not even close to being within 150m of the block on the pole. Do I just let the engineer turn up and discover this for himself? Will he already know this from the some sort of remote survey they have carried out?

In reply to a post by DrSteve:

Ok so the manual order has gone through. I have an installation date for just less than 2 weeks from now. Excellent.

That is good news.

In reply to a post by DrSteve:

Now the slight issue remains that this is a 1 stage install and I'm not even close to being within 150m of the block on the pole. Do I just let the engineer turn up and discover this for himself? Will he already know this from the some sort of remote survey they have carried out?

I am sure they already know the distance and will have a range of cable lengths, maybe they could join two lengths of cables to get the correct length.

You will find out within the first 10 or so mins of the engineer turning up if there is an issue or not.

But I am sure you will be fine.

Paul

I believe there is a new extended cable available for such installations.

In reply to a post by witchunt:

I believe there is a new extended cable available for such installations.

I thought their might be.

Paul

In reply to a post by witchunt:

I believe there is a new extended cable available for such installations.

Now that is good news!
Any further info on this??

I think there�s a 350m reel available, not seen one yet, tho� a colleague used one the other day, so they are about.

In reply to a post by Zarjaz:

I think there�s a 350m reel available, not seen one yet, tho� a colleague used one the other day, so they are about.

Well that's promising Google maps measures about 280m from pole to the front door. It's underground conduit the whole way from the 'manhole' at the foot of the pole to where the copper cable pops up from the floor to the NTE5 in the hall. If this is the cable with a copper pair along with the fibre can the engineer simply use the old cable to pull in the new?

Yep, should be do able...

When the engineer rings ahead it might be worth mentioning then about the longer length required, they will certainly have to go source it... the item may not directly available from the stores ...