In reply to a post by Zarjaz:

Yep, should be do able...

When the engineer rings ahead it might be worth mentioning then about the longer length required, they will certainly have to go source it... the item may not directly available from the stores ...

Good tip, I'll try to remember to do that.
It's unfortunate that I'll not be about for the install. Too short notice to get the morning off work. Will be relying on my wife to send me minute by minute updates on the day. I'd be very interested in watching how it all happens.

And so the saga continues.
Today was installation day. Given a morning appointment with engineer to arrive 8am-1pm. Rearranged the day, changed child care arrangements and wife at home to wait. 1pm came and went, no contact at all from engineer.
Contacted Zen who spoke to OR. Apparently engineer did head out but not to the house. Couldn't locate a fibre feed. Says CBT missing (it's at the end of the lane) or wrong one assigned. Has been passed to planning / survey team.
How hard would it have been for the engineer to make a courtesy call??
Anybody know what the time frames are for the survey / planning process??

Hmm ...

I know up my way there is a couple of jobs on hold as the longer reel required is currently on back order from the supplier ...

So it may be they spotted this issue already ?

All the same, someone really should have rung.

Yep. The lack of a simple phone call is the most annoying thing. Here's a bit more info...

'it would appear the equipment used on a 1 stage order known as a CBT is missing or the incorrect one has been assigned to your order which is why the engineer had difficulties'

Not quite sure what that means.

Connectorised block terminal.
It's what the end of the very long cable you need connects to.


Looks something like this here
Should be located on the telegraph pole your fibre drop wire will come from.

Edited by j0hn83 (Fri 01-Jun-18 02:41:23)

Yep. That bit I knew

It's the bit about it being missing I was confused about.

... maybe the CBT at the end of the lane you mentioned isn�t the one it has been routed too ?

That sounds about right. New email today to say that the issue with my order is that the CBT cannot be located.

Curious to know how this works. The fibre runs from pole to pole along the road with CBTs on the poles that are outside properties. The one at the end of the lane looks to have 8 ports. Are these in some way pre allocated or ring fenced for the houses they are beside? I assumed (probably incorrectly) that when I placed the order one of these would have been allocated to my order and the engineer simply came along and ran the cable from that port to where the ONT is. Maybe I have totally oversimplified the process in my head.

Pretty much just that, you order, the (hopefully, but not always) correct CBT is identified, and a port on that allocated....

This is confusing. Openreach / BTwholesale are saying there is no infrastructure to feed the property and that they cannot locate the CBT. ADSL checker still says 1 stage WBC FTTP available. I can see the CBT. Something isn't adding up.