https://pasteboard.co/HAM6Uqr.jpg

That�s my number stats not it�s been setup. Getting 40mb sync (very low compared to what I was predicted). Using an unlocked HG612 modem and my ASUS router. Here�s my connection details from the GUI:


Connection Status
Help
Mode VDSL2
Traffic type PTM
DSL synchronization status Up
DSL up time 0

Line Status
Help
Downstream Upstream
Attainable rate (kbit/s) 45916 14044
SNR margin (dB) 6 6.3
Line attenuation (dB) 17.9 0
Output power (dBmV) 13.3 7.4

Statistics
Help

Path 0
Path 1
Downstream Upstream Downstream Upstream
Line rate (kbit/s) 40846 13999 0 0
CRC errors 5322 0 0 0
FEC errors 64 288 0 0
HEC errors 1333 0 0 0

Are you plugged in the master socket, with no extension wiring connected ?

That�s a pants sync rate for a shortish D side, and those errors shouldn�t be there either.

Yep it�s all underground lines here no poles. Straight into new master socket no ext anywhere on the property and cabinet is not that far away really.

In reply to a post by Magicuk27:

Downstream Upstream Downstream Upstream
Line rate (kbit/s) 40846 13999 0 0
CRC errors 5322 0 0 0
FEC errors 64 288 0 0
HEC errors 1333 0 0 0

Do not use the GUI of the HG612 to obtain the circuit's error statistics, it displays incorrect values.

xdslcmd info --stats

The above command, via the CLI, will show the correct data.

Is there good clear dial tone on the line ?

Im out at the moment but just called the landline and went to voicemail and heard no cracking on the line and sounds clear. Above escalated with Plusnet but with that attenuation what is the line distance to the cabinet potentially?

Your test for line noise is not a valid one, you need to be listening with a good corded phone from the property.

Came on after a day out on Saturday evening and dsl light off. Spoke with Plusnet who escalated for fault on Sunday but obviously thinking not gonna be working till Tuesday onwards. Sorting house out today and dsl light went solid again for about 5 mins. Manage to connect to the hacked Openreach on lan1. Got these stats but upload has gone down down massively. Could that be a sign of moisture on the line somewhere?


Connection Status
Help
Mode VDSL2
Traffic type PTM
DSL synchronization status Up
DSL up time 0

Line Status
Help
Downstream Upstream
Attainable rate (kbit/s) 43612 4996
SNR margin (dB) 17.9 0
Line attenuation (dB) 13.4 5.1
Output power (dBmV) 13.4 5.1

Statistics
Help

Path 0
Path 1
Downstream Upstream Downstream Upstream
Line rate (kbit/s) 45314 4996 0 0
CRC errors 248 80 18 0
FEC errors 0 0 1 0
HEC errors 90 4294967290 32 0

My guess, one leg dis somewhere.

Did Plusnet try and make an appointment for Openreach to visit ?

As was already pointed out the Web Interface of the HG612 is very buggy and mixes up some figures.

Telnet in and issue the command xdslcmd info --stats or run DSLStats on Windows, Linux or a Raspberry Pi.