Plusnet have got Openreach coming in the morning.

Appointed ? Then they believe there�s something amiss at your end...

... or that the line tests OK.

Got no dsl sync since Saturday evening. Down all day yesterday and came up for about 10 mins today and an hour later Plusnet texted Plusnet: Further to the issues with your fibre broadband. Our Supplier have investigated the network and now require an engineer visit the address. Coming tomorrow am appointment. The last connection was the 5mb upload today.

Hmm, maybe a dodgy DSLAM port then,

Good luck.

Bloke arrived this morning. Done something at the cabinet and was working while home. 52mb and 14mb up. No stats as using Plusnet Hub. Came home at 6ish and all off again. No signal and no connection. Openreach coming in morning to have a look. How can I escalate this further. It�s becoming a massive issue!

That it has become a repeat report will have heightened it with Openreach anyway.

Connected backup at 2am this morning according to Plusnet. Obv a major issue with the line somewhere. Openreach guy not turned up yet!

Openreach guy came and said the port that I was put on was disconnected by accident. Came here today checked at house and cabinet and said should be all sorted now, here�s my stats:


Mode VDSL2
Traffic type PTM
DSL synchronization status Up
DSL up time 0

Line Status
Help
Downstream Upstream
Attainable rate (kbit/s) 46056 15904
SNR margin (dB) 17.9 0
Line attenuation (dB) 13.3 7.5
Output power (dBmV) 13.3 7.5

Statistics
Help

Path 0
Path 1
Downstream Upstream Downstream Upstream
Line rate (kbit/s) 47544 16057 0 0
CRC errors 248 127 18 0
FEC errors 0 0 1 0
HEC errors 122 4294967290 32 0

# xdslcmd info --stats
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 1
Last initialization procedure status: 0
Max: Upstream rate = 15960 Kbps, Downstream rate = 46064 Kbps
Bearer: 0, Upstream rate = 16057 Kbps, Downstream rate = 47544 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State: L0
Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17a
TPS-TC: PTM Mode(0x0)
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 6.1 5.9
Attn(dB): 17.9 0.0
Pwr(dBm): 13.3 7.5
VDSL2 framing
Bearer 0
MSGc: -6 23
B: 235 237
M: 1 1
T: 0 64
R: 12 16
S: 0.1580 0.4716
L: 12559 4309
D: 8 1
I: 248 127
N: 248 254
Q: 8 0
V: 1 0
RxQueue: 39 0
TxQueue: 13 0
G.INP Framing: 18 0
G.INP lookback: 13 0
RRC bits: 0 24
Bearer 1
MSGc: 122 -6
B: 0 0
M: 2 0
T: 2 0
R: 16 0
S: 8.0000 0.0000
L: 32 0
D: 1 0
I: 32 0
N: 32 0
Q: 0 0
V: 0 0
RxQueue: 0 0
TxQueue: 0 0
G.INP Framing: 0 0
G.INP lookback: 0 0
RRC bits: 0 0
Counters
Bearer 0
OHF: 0 1679158
OHFErr: 3 819
RS: 742562104 627889
RSCorr: 1170 426
RSUnCorr: 0 0
Bearer 1
OHF: 1832964 0
OHFErr: 0 0
RS: 14663221 0
RSCorr: 38 0
RSUnCorr: 0 0

Retransmit Counters
rtx_tx: 12846 0
rtx_c: 766 0
rtx_uc: 122389 0

G.INP Counters
LEFTRS: 81 0
minEFTR: 47528 0
errFreeBits: 121401350 0

Bearer 0
HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 2691832226 0
Data Cells: 66948656 0
Drop Cells: 0
Bit Errors: 0 0

Bearer 1
HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 0 0
Data Cells: 0 0
Drop Cells: 0
Bit Errors: 0 0

ES: 45 903
SES: 42 14
UAS: 21773 21731
AS: 29443

Bearer 0
INP: 48.00 0.00
INPRein: 0.00 0.00
delay: 0 0
PER: 0.00 7.57
OR: 0.01 30.62
AgR: 47619.21 16087.42

Bearer 1
INP: 2.00 0.00
INPRein: 2.00 0.00
delay: 0 0
PER: 16.06 0.01
OR: 63.75 0.01
AgR: 63.75 0.01

Bitswap: 8665/8665 1308/1309

Total time = 1 days 3 hours 19 min 27 sec
FEC: 3717 38305
CRC: 2282 925
ES: 45 903
SES: 42 14
UAS: 21773 21731
LOS: 4 0
LOF: 37 0
LOM: 0 0
Latest 15 minutes time = 4 min 27 sec
FEC: 0 4
CRC: 0 7
ES: 0 6
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 15 minutes time = 15 min 0 sec
FEC: 16 8
CRC: 0 24
ES: 0 22
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 1 day time = 3 hours 19 min 27 sec
FEC: 551 173
CRC: 3 331
ES: 2 319
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 1 day time = 24 hours 0 sec
FEC: 3166 38132
CRC: 2279 594
ES: 43 584
SES: 42 14
UAS: 21773 21731
LOS: 4 0
LOF: 37 0
LOM: 0 0
Since Link time = 8 hours 10 min 43 sec
FEC: 1170 426
CRC: 3 819
ES: 2 788
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0

Your line looks not bag but the amount of ES on the upstream is a little concerning. Almost 1 per minute.
DLM may apply G.INP on the upstream to try help this.

If DLM lowers the target SNRM then it may push your line over 50Mb sync