What interested me is that the line is on Retransmission low .

Edited by RobertoS (Thu 30-Aug-18 12:08:58)

Quick edit

I think it would only go to retransmission high if the downstream ES (or maybe LEFTERS) also got high.

Only the upstream looks bad atm.

Edited by j0hn83 (Thu 30-Aug-18 12:14:19)

Yes . I realised I had missed you saying "upstream". Hence my edit earlier but you were obviously already mid-reply.

I spoke to Plusnet at 9am and asked for a DLM reset. With the stats I�ve posted how long is the line to the cabinet and Plusnet said 4 hours for a reset to happen. Nothing yet. Do I switch the dsl Openreach modem off and on or do I leave it and will it happen automatically?

A reset causes a re-sync.

The request for it may be wandering around in Plusnet's Provisioning Team who will order it from Openreach. How long it takes from them doing that I don't know. What I do know is that if an Openreach engineer orders it the normal wait is 10 minutes or less.

Another update people. Openreach was here on Wednesday afternoon. Line came up at 47mb with a snr of 18. Working fine no issues until just now. Gone down, no signal again. Nothing changed in house wiring or socket so assume external issues again. What is the next thing Openreach can do? The neighbours have all said the same thing in reguards to that it took weeks for the broadband to be sorted in the end. Neighbour opposite me adviced that he had his line from his house to the box renewed. Is that the case and quite common or only in extreme cases? As I�ve said before the phone cabling round here is all underground and no telegraph poles.

In reply to a post by Magicuk27:

Neighbour opposite me adviced that he had his line from his house to the box renewed. Is that the case and quite common or only in extreme cases? As I�ve said before the phone cabling round here is all underground and no telegraph poles.

Bit of a rant sorry!

Not sure what your neighbour means by "from his house to the box".
If he's saying it was replaced from his property to the DP then fair enough, very plausible.
If he's suggesting Openreach replaced HIS line from house to cabinet he's a muppet.

Replacing a line from house to DP is common and easy. DP being Distribution Point, Usually top of a telegraph pole or a nearby underground chamber.

From the DP to the cabinet it isn't a single line that can just be replaced. His pair is just 1 pair in a series of much larger cables with likely dozens or other pairs.

You can get a rough idea what the cables look like here.

https://www.ournetwork.openreach.co.uk/resources/sit...

Cables like the 1 shown in picture 10 may be used nearer your home.
These are in many short sections, increasing in size all the way back to the cabinet.
Nearer the cabinet they may be using cable sizes like picture 11 (or larger).

If Openreach find a fault on a pair they only need to change that pair on the damaged section. There's often spare pairs available in these situations.

Of course in a complex network like Openreach's there will be the odd case where someone may have had a full run to the cabinet replaced. These will be where the cabinet is within spitting distance of the home or rural areas where a single run of cable might get damaged. I'm sure someone will add other examples but a single line being replaced to the cabinet is not the norm.

With your distance to the cabinet (from your attenuation) I could say with some confidence your neighbour is lying if he's suggesting they "renewed" his cable to the cabinet.

They probably changed the pair he used. Very common.

I've heard exactly that whopper from my neighbour at my last property. They tied a new cable to his old cable and pulled it through "right to the exchange". The cabinet being some 300m away and the exchange a further 3km+.
He thought everyone had a single long cable to the cabinet and it took 5 minutes to pull a new 1 through.

edit: typos galore!

Edited by j0hn83 (Sat 01-Sep-18 14:16:47)

Well according to Plusnet there is no issues with the line from the exchange so are sending another guy out. I�m hoping it�s sorted this time as I can�t keep getting people to wait around all the time. I know it�s an external fault so don�t like being told I have to wait in when the OpenReach people are like I don�t need to come to your property h😡😡

And in other news the Internet came up again this morning. Assume external one being done with Openreach today maybe:

xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Last initialization procedure status: 0
Max: Upstream rate = 18125 Kbps, Downstream rate = 46548 Kbps
Bearer: 0, Upstream rate = 18125 Kbps, Downstream rate = 47068 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State: L0
Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17a
TPS-TC: PTM Mode(0x0)
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 6.2 6.1
Attn(dB): 17.9 0.0
Pwr(dBm): 13.3 7.5
VDSL2 framing
Bearer 0
MSGc: -6 -6
B: 227 227
M: 1 1
T: 0 0
R: 12 14
S: 0.1541 0.4001
L: 12462 4839
D: 4 4
I: 240 242
N: 240 242
Q: 4 4
V: 0 0
RxQueue: 115 30
TxQueue: 23 10
G.INP Framing: 18 18
G.INP lookback: 23 10
RRC bits: 24 24
Bearer 1
MSGc: 122 58
B: 0 0
M: 2 2
T: 2 2
R: 16 16
S: 8.0000 16.0000
L: 32 16
D: 1 1
I: 32 32
N: 32 32
Q: 0 0
V: 0 0
RxQueue: 0 0
TxQueue: 0 0
G.INP Framing: 0 0
G.INP lookback: 0 0
RRC bits: 0 0
Counters
Bearer 0
OHF: 0 0
OHFErr: 0 0
RS: 7732580 2989752
RSCorr: 0 11
RSUnCorr: 0 0
Bearer 1
OHF: 18677 18691
OHFErr: 0 0
RS: 148918 74766
RSCorr: 0 16
RSUnCorr: 0 0

Retransmit Counters
rtx_tx: 621 34
rtx_c: 0 48
rtx_uc: 116 4659

G.INP Counters
LEFTRS: 0 5
minEFTR: 47061 18125
errFreeBits: 215386 454636

Bearer 0
HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 27129953 0
Data Cells: 242481 0
Drop Cells: 0
Bit Errors: 0 0

Bearer 1
HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 0 0
Data Cells: 0 0
Drop Cells: 0
Bit Errors: 0 0

ES: 0 0
SES: 0 0
UAS: 26 26
AS: 300

Bearer 0
INP: 56.00 46.00
INPRein: 1.00 0.00
delay: 0 0
PER: 0.00 0.00
OR: 0.01 0.01
AgR: 47171.33 18165.27

Bearer 1
INP: 2.00 4.00
INPRein: 2.00 4.00
delay: 0 0
PER: 16.06 16.06
OR: 63.75 31.87
AgR: 63.75 31.87

Bitswap: 9/9 23/23

Total time = 5 min 26 sec
FEC: 0 11
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 26 26
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 15 minutes time = 5 min 26 sec
FEC: 0 11
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 26 26
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 15 minutes time = 0 sec
FEC: 0 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 1 day time = 5 min 26 sec
FEC: 0 11
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 26 26
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 1 day time = 0 sec
FEC: 0 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Since Link time = 4 min 59 sec
FEC: 0 11
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
#

Also using tenet the snr shows 6 buy using the GUI it shows:


Connection Status
Help
Mode VDSL2
Traffic type PTM
DSL synchronization status Up
DSL up time 0

Line Status
Help
Downstream Upstream
Attainable rate (kbit/s) 46548 18125
SNR margin (dB) 17.9 0
Line attenuation (dB) 13.3 7.5
Output power (dBmV) 13.3 7.5