I apologise for the long verbal descriptions, I was just trying to answer questions I thought people would eventually ask.

I don't quite follow your comment ...........

"Without testing your computers on a known working well connection hard to say i.e. so can rule them out."

Are you saying you are ruling out the PC's ?

"The question is this, when someone else is web browsing is a second person web browsing seeing pages sometimes load slowly?"

I thought perhaps my descriptions as to my method would have ruled out the possibility that slowness was due to two people browsing is it happens with any one of computers connected to the network connected one at a time, and is very consistent which is why I asked which device was responsible for the delay message.

My thought also was that as the fault occurs on all three computers this would rule out it being a particular pc issue, clearly the hardware is very different so I thought unlikely to be down to a network card driver..

Unless of course it's due to some rogue software that got installed on all three or it's outside of my connection to the cabinet.

Sorry to repeat this again but my browsing is OK but it seems no faster at a sync of 75Mb than it was at 38Mb which is why I started running the speed tests and discovered the major differences between the BT and your tests.

During the move between cabinets I was connected, in error, at 50Mb, it was a noticeable difference, when it got put back to 38Mb is was a noticeable difference, when it went to 75Mb it was not.

Connecting an Android pad to my 2.4 Mhz wifi router capable of up to 145Mb and standing next to it, using Chrome has just given a TBB speed test of 24.0/2.1. perhaps not the best test but the numbers are so similar.

Thanks

"The question is this, when someone else is web browsing is a second person web browsing seeing pages sometimes load slowly?"

The idea is to show that the PC is good, and you know then that the AV/CPU or other elements are not affected.

Your description of web browsing feeling no better than the older slower connection is bourne out by the speed test results

IGNORE the BT test results as others have said it is a bad speed test to use

JOhn83

I should have added that https://www.btwholesale.com/includes/adsl/main.html also give the date it was last tested, in my case 30/7/18, so it must bear some influence somewhere or why would they keep testing it ?.

If that test was from 8 it is clearly very wrong, but if they think it's conneted to 7 it would be correct.

My ISP could not process an order to upgrade to Max because of this info and it took weeks to find some somebody there who could override the system.

It's a long shot guess but, what if the engineers when moving my line from 7 to 8 did not take out the jumper at 7 ??????.

The BT portal does seem to think I'm connected to both !.

Just saying is all..............

The only problem in ignoring the BT tests are that when reporting faults to my ISP they tell me they are the only test results BT will accept and will not investigate or send an engineer to site if the test speeds are above what the https://www.btwholesale.com/includes/adsl/main.html site says are your acceptable speeds for your line.

So 15 to 24 does it for me !.


.

If the line was physically connected to two cabinets you would not have the high sync speed that you have

Is there a way that I can see the latency figures from new tests as those of mine that you posted earlier please ?.

thanks

The idle latency for small TCP packets is shown in the image. The full detail that you can see when viewing the live result is not available.

I would be grateful to know the general condition of the latency of some recent tests

https://www.thinkbroadband.com/speedtest/15360691926...

https://www.thinkbroadband.com/speedtest/15360693722...

An OR engineer carried out a couple of tests earler today using his laptop which "eventually" showed a throughput in the 80's Mb.

Another OR engineer, also using his laptop on the 28th Aug, who like me only saw 38/40 Mb, as I still do !.

Thanks

You can see what I am about to post by clicking the analysis button at the end of the test...

The difference is it does not take 10 to 15 minutes of digging that I have just done.

Small TCP package Latency while idle 46,49,42,47,45,44,49,40,138,49
Latency while downloading 3125,7406,6148,5141,3539,2142,4485,1234
Latency while uploading 44,54,40,54,54,42,47,43

What exactly showed a throughput in the 80's on a laptop? Since this is VDSL2 throughput above 76 Mbps at the TCP level should not be possible.

Onto your latency, the latency while downloading should increase usually but to nothing like what you are seeing.

That the latency was stable during idle and upload suggests you were not downloading or uploading interfering with the results.

The problem may be something at the ISP end that is buffering your traffic.

Tips: Try a different modem/router or switch ISP

Same conclusion on the other test

Thank you Andrew for your time again with this.

I know you see a large number of post everyday so I don�t expect you would have remembered after you had provided latency data earlier in the post that I had asked you a little while ago if I had access to see those figures

"Is there a way that I can see the latency figures from new tests as those of mine that you posted earlier please ?."

and you replied...........

"The idle latency for small TCP packets is shown in the image. The full detail that you can see when viewing the live result is not available. "

So I was under the impression I could not see any of the detailed data I wanted to see.

I have now looked as you suggest and it does give some insight but nothing like the figures you have just provided for which I sincerely thank you.

Without any scale there is no real way to know the difference in values between the small red on upload and large green on download.

Still the odd thing here is, now and only now, the OR engineer tests today showed using TBB test a smidgen over 80, say 80.2 ( last week 38 ) and I have run a couple of other sites tests and also see 80.22 and 74.39 a very long way from my last TBB test for which even the burst speed is only 43.2.....

.https://www.thinkbroadband.com/speedtest/1536076663444122555

I understand you have what is very likely a truer speed test method but sitting here it's not easy to understand who's over fast (BT wholesale - have seen 112 and others) or over slow and some in the middle.

"The problem may be something at the ISP end that is buffering your traffic.", it now looks as though they are buffering your tests and as I can't see other testers latency data I can't know for sure.

Looking back over this post it can be seen a whole range of computers, OS's, browsers modems and routers have been tried.

Still a work in progress

Regards