Cabinet 30

@S2KIP Witchunts's reply about PCP30 was for Nightglow, not for you.

In reply to a post by Ixel:

Just had an email from Cerberus Networks to confirm that my order is in a queue and that I'll receive a call from the surveyor to arrange a site visit. I wonder how long that'll take until I receive a call, since I imagine there's a bit of a backlog at the moment.

Potted timeline....
I signed the order with Cerberus on 9 July.
They accepted the order onto their system on 12 July
I was invoiced on 6 August and my card debited for the survey charge
OpenReach engineered called on 23 August to arrange date for survey
Survey was completed on 3 September

In reply to a post by S2KIP:

In reply to a post by Ixel:

Just had an email from Cerberus Networks to confirm that my order is in a queue and that I'll receive a call from the surveyor to arrange a site visit. I wonder how long that'll take until I receive a call, since I imagine there's a bit of a backlog at the moment.

I paid for it on the 30th Aug. I got an email a couple of days later saying Cerberus would receive an update from BTO every Tuesday. I emailled at the start of this week asking if there is an update to be told they hadn't heard back from BTO.

Then I got a knock at the door a few hours later and it was an BTO engineer. Luckily I was home. Not sure why there was a breakdown between Cerberus and BTO to be honest but it's done now.

Cerberus tell me they get a weekly update from OpenReach on a Thursday. I usually receive some sort of an email update from Cerberus on a Monday. Although their information seems to be somewhat out of date - for example Cerberus were telling me earlier this week that "the survey was delayed". This despite me emailing them a response to their previous update, that the survey was in fact fully completed....

Anyhow I will chase them up again this coming Monday for another update, which incidentally will be 2 weeks from the survey date.

OpenReach engineer has confirmed where the Ag Node for me is and its 2.1 km away. The fibre run is ducted for about 450 metres, from which it then runs overhead via poles to my place.

**NEWSFLASH**

For those who are planning to order or at least want a survey done, get your FTTPoD order in before 20th Sept as Openreach will be suspending/not accepting orders after that date due to "excessive demand". That is according to Uno (sauce).

Wow, that sucks. Does this also mean if I get a survey done I can't go ahead temporarily? I assume it only applies to completely new orders (e.g. not had a survey yet). I'm in a queue at the moment for a survey to be done so hopefully that won't end up being delayed.

Edited by Ixel (Thu 13-Sep-18 15:01:07)

In reply to a post by Ixel:

Wow, that sucks. Does this also mean if I get a survey done I can't go ahead temporarily? I assume it only applies to completely new orders (e.g. not had a survey yet). I'm in a queue at the moment for a survey to be done so hopefully that won't end up being delayed.

You're probably ok, as you have technically placed an order even though no survey has been carried out yet. This cut off date will apply to new orders I suspect.

Edited by deleted (Thu 13-Sep-18 15:13:09)

The current 20 orders per month limit was for full committed orders after survey. They have been processing many many more desktop quotes.

AIUI they have actually been exceeding their own limit so it's no surprise and nobody can really complain if they have to pause for a bit.

I have no idea if they will count those who have paid for a survey already as having an active order but it almost certainly won't include those still at the desktop quote stage.

It would be rather annoying to have paid for a survey to be told they've temp stopped taking orders. I suppose it depends where they are struggling to keep up and how many are currently waiting for a survey.

I'm sure more info will trickle out. Perhaps Cerberus/Uno/someone else will clarify what stage an order needs to be at by 20th Sep to keep progressing and not get pause for an undetermined period of time.

There's 3 or 4 main stages as I see it:
1. Desktop quote, nothing paid, no commitments.
2. Survey paid for, waiting for survey and/or quote.
3. Survey complete, quote received. order not yet placed.
4. Committed FTTPod order, the big bill paid.

What stage does an order need to be by 20th September?

In reply to a post by witchunt:

Cabinet 30

That's not good,as that cabinet is about 3/4 mile from me, at other end of village, I'm currently on Cabinet 39, junction of Down Lane,High Street.

Have put in a Desktop quote out of intrest.

Edited by Nightglow (Fri 14-Sep-18 08:41:26)

In reply to a post by j0hn83:

There's 3 or 4 main stages as I see it:
1. Desktop quote, nothing paid, no commitments.
2. Survey paid for, waiting for survey and/or quote.
3. Survey complete, quote received. order not yet placed.
4. Committed FTTPod order, the big bill paid.

I thought it was simpler than that: when you pay the £250 you are placing an order. Once the final price comes back, you have 30 days to decide whether to withdraw from the order (losing the £250) or pay the balance to continue to installation. Therefore, I think once they've taken your £250, they are committed to deliver.

Suppose they took your £250 today, did the survey, but then told you they couldn't even start installing until end of 2019. That would be extremely unfair.