Well, Cerberus told me last Tuesday I think I would receive an update from them on the 27th, I still haven't had one. Not exactly a great service so far considering the numbers involved. I appreciate that BT may not have have told them anything but that would take a few minutes to pass on to me. It's been 3 weeks since the survey was done now.

Edited by S2KIP (Wed 03-Oct-18 11:22:24)

Ouch, that doesn't sound good. I hope I don't end up in a similar situation.

In reply to a post by S2KIP:

Well, Cerberus told me last Tuesday I think I would receive an update from them on the 27th, I still haven't had one. Not exactly a great service so far considering the numbers involved. I appreciate that BT may not have have told them anything but that would take a few minutes to pass on to me. It's been 3 weeks since the survey was done now.

It took me 4 weeks from survey to quote, but others have had 5 or more. During this time I don't think there are any updates from OpenReach (although Cerberus may give them a kick if they're taking too long).

Once the quote has been accepted and paid, you'll find the updates are much better. I am getting a short mail each week, saying which job packs have been issued and what the planned dates are for those works - even if OR are reporting the status is the same as the previous week.

In reply to a post by abat:

To answer my own question the mysterious green cab seems to be a very old 'Diamond Cable' cabinet, well at least that is what the chamber covers are branded. I had no idea the village ever had cable, certainly no Virgin now.

An estate in my town has NTL chamber covers - but nowhere here has ever had any sort of cable. The estate in question was built during something like 2004/5; NTL must have told the company doing the building works to install them, but subsequently decided not to go ahead. Maybe they made a mistake in their own "survey" of the area, because there's no cable for about a 10-mile radius from there. It was one of the first areas to get FTTC when it came here in 2012.

Edited by deleted (Wed 03-Oct-18 22:40:12)

In reply to a post by candlerb:

In reply to a post by S2KIP:

Well, Cerberus told me last Tuesday I think I would receive an update from them on the 27th, I still haven't had one. Not exactly a great service so far considering the numbers involved. I appreciate that BT may not have have told them anything but that would take a few minutes to pass on to me. It's been 3 weeks since the survey was done now.

It took me 4 weeks from survey to quote, but others have had 5 or more. During this time I don't think there are any updates from OpenReach (although Cerberus may give them a kick if they're taking too long).

Once the quote has been accepted and paid, you'll find the updates are much better. I am getting a short mail each week, saying which job packs have been issued and what the planned dates are for those works - even if OR are reporting the status is the same as the previous week.

Thanks. It would have been nice to have this info from Cerberus though, as I was told two weeks from the survey. I guess I'll just have to be a bit more patient!

Edited by S2KIP (Thu 04-Oct-18 09:19:44)

It seems like you have to be very patient when it comes to FTTPoD, I get weekly updates from Amvia on a Friday although the last few have just been that they are continuing to push Openreach for a survey date. I have gotten used to being patient as I had to wait a year between ordering a new car and getting delivery of it.

In reply to a post by NornIron91:

I had to wait a year between ordering a new car and getting delivery of it.

Ouch! What happened there?

In reply to a post by WilliamGrimsley:

In reply to a post by NornIron91:

I had to wait a year between ordering a new car and getting delivery of it.

Ouch! What happened there?

It was a Mustang being built in the US and there were long build wait times. It wasn't built until 9 months after order and then there were the delivery times, hopefully the fttp won't take as long to install or be anywhere near as expensive lol

Post deleted by gigaplant

You do have to remember that FTTPoD is a bespoke product meant for businesses and is currently heavy in "demand" (pun intended) which is why they've put a halt on orders probably so that they can work through the backlog of orders, this product is NOT for the impatient, don't forget they also have a national rollout of GFast and some FTTP areas to deal with as well.

Also I thought I'd share my FTTPoD experience as I haven't so far when I should be.

Last October I received a quote for £2750 under the old quotation system but decided to wait for the changes that were happening beginning of this year.

Submitted for desktop quote near end of May, got my desktop quote 3 days later for £5,600.

Paid for survery to be done in beginning of June, survey was done beginning of July, near August we got the confirmed cost of £3846 and proceeded.

External works started in the second week of September, yesterday they got the rope through the external house ducting ready for the jointers to come and bring the fibre to the house.

Sorry for being vague, I thought it would be best to summarise.