In reply to a post by martynp1:

Thank you for this helpful information candelrb! My English isn't great so when you say under 75% you mean that the actual survey price if I were to pay for it would be a lot cheaper

If you pay for a survey, the final quote is almost always cheaper than the desktop quote. By "under 75%" I mean if your desktop quote was £10,000 you are likely to pay £7,500 or less.

Follow the link I gave to a spreadsheet which summarises the results in this forum for about 20 quotations which went to full survey.

And I was a bit harsh in return, so sorry for that. But really, nobody has a clue what quote you will get.

What we do know is that since this new quoting system came in, most people who have then paid for the £250 (+ Vat?) proper survey have had a final quote thousands of pounds lower. A few have had high full survey quotes.

Thank you for the link it helped a lot, seems like the desktop survey can sometimes be hit and miss.

Gotcha, well if they quote in the £30000 it would be a strange one because it does seem hit and miss so it could possibly go to £12000 or stay close to £30000. Just a gamble really isn't it ?

Well ive been having a nightmare since having my FTTPoD fitted 2 weeks ago. Since day one it has only had speeds of 150-225 download even though the BT guy said i should see my max speeds being so close to the agg node/splitter and the exchange being lett than 500m from my house.
Anyway the BT engineer was not experienced with fibre at all and had to work off a printed paper tutorial to follow the steps and was shaking so bad trying to get the fibre terminated inside the house that i was sure he was going to mess it up.
In the end he showed me the light meter which read just shy of 14db or something along those lines and he said it was a brilliant reading.

So i have been in touch with Cerberus the same day it was fitted who at first said there was no problems and everything was fine, checked my router etc etc

I then looked online and noticed of people complaining of backend/capacity issues with openreach and put this forward to Cerberus who came back with

" We have escalated this issue with BT and after a series of checks from their side there seems to be a capacity issue on BT�s backhaul network. This is being investigated further at senior management level and I will keep you informed with the progress of this issue. "

and then

" Once again I apologise for the inconvenience this issue is causing you. We have received an update on this issue. BT will be configuring additional capacity and will move you to that link this week. We have not received a confirmation of estimated completion but I shall let you know once we get more information on this matter "

and finally today i have had this

" Once again I apologise for the inconvenience this issue is causing you. We have received an update on this issue. BT will be configuring additional capacity and will move you to that link this week. We have not received a confirmation of estimated completion but I shall let you know once we get more information on this matter. "

Shouldnt have Openreach upgraded the backend to account for me going full FTTP at the exchange seeing as i was paying for it ?

What is involved with what they have said ?

In reply to a post by martynp1:

Gotcha, well if they quote in the £30000 it would be a strange one because it does seem hit and miss so it could possibly go to £12000 or stay close to £30000. Just a gamble really isn't it ?

Yes. If they quote £30K, the chances are reasonable that the final price will be around £15-18K. And if you'd be prepared to pay £15K for fibre, then a £250 gamble is relatively small change.

In my gut I feel like it is probably going to be somewhere around there and I have to think do I pay 15-18K to make 2 children be able to play fornite and download games in peace and let my wife watch netflix or do I make them suffer a bit more haha. Anyway we will see what the desk survey quotes and take it from there.

Distance to the aggregation node and splitter is totally irrelevant, it only becomes an issue if joints/splices are so bad that light levels are very low and that is easily tested and would mean no data rather than reduced TCP speeds.

Without knowing the exchange it is hard to say much, slow throughput may be the backhaul at the local exchange or could be within the remit of Cerberus

If the bit about BT Wholesale increasing capacity is true, then this is rare but not unknown, i.e. the virtual path you are on may be sized too small without seeing a speed test graph it is hard to say e.g. if you are bursting to 300 Mbps then it may be there are a couple of you fighting over a 300 Mbps virtual path.

Backhaul is not down to Openreach, it is down to BT Wholesale or whatever arrangement an ISP has at the exchange for picking up data from the handover

The Exchange is SHAW in Oldham.

Also it has never burst to or anywhere near 300mb.

Apparently the OR engineer said i was the first locally to have FTTP connected.

Thanks

In reply to a post by xtremedetailz:

the BT guy said i should see my max speeds being so close to the agg node/splitter and the exchange being lett than 500m from my house.

The "BT guy" was telling you porkies, as unlike copper line services, FTTP/FTTPoD is not distance dependant. So if you pay for a 330 Mbps service then you will get that speed (minus overheads) at all times, assuming there's no backhaul/exchange congestion.

In reply to a post by xtremedetailz:

Shouldnt have Openreach upgraded the backend to account for me going full FTTP at the exchange seeing as i was paying for it ?

Whether you have paid £39000 in installation costs for FTTPoD or lucky enough to have been given it for zero or minimal costs (native FTTP), both services at the exchange receive the same priority, ie you still have to share the bandwidth with other FTTP users.

I had my FTTPoD line installed in June 2017 (though not with Cerberus), for the first 14 months or so I got 310 Mb/s day & night, 7 days a week. However a month or two ago, i saw slow downs at peak times where the speeds went down to ~ 100 Mbps. My ISP raised this with their carrier (BT Wholesale) who put me on a different SVLAN path at the exchange which fixed this and speeds are now back to 310 Mbps at all times. So if its congestion, BTW putting you on a different SVLAN at the exchange will probably fix this but you haven't said if you're getting the full (~ 300 Mbps) speeds at certain times of the day. With congestion, you line will still hit max line speeds at quiet times, eg at 3am or 8am on a Sunday.

Edit: just seen your "Also it has never burst to or anywhere near 300mb" comment. This suggests BTW/Openreach/Cerberus may not have correctly configured your line rather than congestion issues.

Edited by deleted (Mon 19-Nov-18 18:49:06)