In reply to a post by baby_frogmella:

In reply to a post by xtremedetailz:

the BT guy said i should see my max speeds being so close to the agg node/splitter and the exchange being lett than 500m from my house.

The "BT guy" was telling you porkies, as unlike copper line services, FTTP/FTTPoD is not distance dependant. So if you pay for a 330 Mbps service then you will get that speed (minus overheads) at all times, assuming there's no backhaul/exchange congestion.

In reply to a post by xtremedetailz:

Shouldnt have Openreach upgraded the backend to account for me going full FTTP at the exchange seeing as i was paying for it ?

Whether you have paid £39000 in installation costs for FTTPoD or lucky enough to have been given it for zero or minimal costs (native FTTP), both services at the exchange receive the same priority, ie you still have to share the bandwidth with other FTTP users.

I had my FTTPoD line installed in June 2017 (though not with Cerberus), for the first 14 months or so I got 310 Mb/s day & night, 7 days a week. However a month or two ago, i saw slow downs at peak times where the speeds went down to ~ 100 Mbps. My ISP raised this with their carrier (BT Wholesale) who put me on a different SVLAN path at the exchange which fixed this and speeds are now back to 310 Mbps. So if its congestion, BTW putting you on a different SVLAN at the exchange will probably fix this but you haven't said if you're getting the full (~ 300 Mbps) speeds at certain times of the day. With congestion, you line will still hit max line speeds at quiet times, eg at 3am or 8am on a Sunday.

when doing speedtests using everyone i can think of i have never seen above 225mb download off peak and during peak is around 100-150mb.

also my upload has remained at 30-31mb regardless of the time of day.

i have also noticed my ping is higher than i was expecting at around 18ms and to the same server with my Virgin connection around 8ms. in fact every server i choose the ping is much lower from virgin over my new FTTPOD service.

In that case I would make it very clear to Cerberus that you're not seeing max line speeds at any time of the day.

Re; ping times/latency, it largely depends on your geographical location. Many people wrongly assume that FTTP guarantees you single digit ping times - it doesn't!! I'm in the Scottish Highlands and getting roughly ~20 ms on FTTP, on FTTC i was getting ~ 22 ms. You will only get single digit ping times if you live in/near London as most ISP data centres are in Central London.

Also on latency it may that the new ISP is not optimal if lowest latency is what you want.

A good FTTC line can be as low as 8 ms for the VDSL2 part, so FTTP is not going to make more than a few ms impact on that, i.e. the FTTP means zero or 1ms latency is a bit of an urban myth

You may well be the first

Run a speed test at https://www.thinkbroadband.com/speedtest and post the link to the results, the graphs will help to show if this is a congested virtual path versus a mis-configured one that you are the only occupant of

The first of anything is always the one breaking the ground, so more likely to uncover things like this

Also if you haven't done so already, can you hook up your PC directly to the ONT LAN port & measure speeds that way? This will rule out router issues. You may need to setup a PPPoE connection on your pc.

Another thing is to try a completely different PC and/or OS.

I have seen laptops running Windows which can only achieve 150Mbps over ethernet, but run Linux on them and you can get 940M on a gigabit link. The poor performance under Windows is probably down to crummy drivers from the NIC vendor.

If you know someone who has a Mac with gig ethernet (or thunderbolt to gigabit adapter) that's also a good comparison.

I just went through the spreadsheet and saw Band B (£1,800) on old pricing, but no ducts between property and aggregation node. Does this mean a duct is needed and would reduce the price or ?

In reply to a post by MrSaffron:

You may well be the first

Run a speed test at https://www.thinkbroadband.com/speedtest and post the link to the results, the graphs will help to show if this is a congested virtual path versus a mis-configured one that you are the only occupant of

The first of anything is always the one breaking the ground, so more likely to uncover things like this

Link HERE

In reply to a post by baby_frogmella:

Also if you haven't done so already, can you hook up your PC directly to the ONT LAN port & measure speeds that way? This will rule out router issues. You may need to setup a PPPoE connection on your pc.

I have been through those trouble shooting issues with Cerberus and done exactly that using 2 different routers and connecting directly and setting up PPPoE on my Pc and also tried another computer with a 10gb port with the same results.

In reply to a post by candlerb:

Another thing is to try a completely different PC and/or OS.

I have seen laptops running Windows which can only achieve 150Mbps over ethernet, but run Linux on them and you can get 940M on a gigabit link. The poor performance under Windows is probably down to crummy drivers from the NIC vendor.

If you know someone who has a Mac with gig ethernet (or thunderbolt to gigabit adapter) that's also a good comparison.

I have tried both my Ubiquiti EdgeRouter 4 and my custom build Pfsense router both with the same results.

And also tried using a Intel 4 port gigabit NIC connected to my main computer as well as the onboard intel gigabit and the aquantia 10g port.