Looks like all DPs are covered for FTTP so definitely an issue with the availability data.

If we are fairly sure that is the case, then if the original poster emails me [email protected] and can include a picture of the Google maps sat image with the properties marked to illustrate closeness will pester Openreach for them to review the checker results.

Hi all,

I was able to map the poles and the properties nearby today and take some pictures of the poles in the hope that you all maybe able to shed some more light on the situation.

The overall map is here: https://snag.gy/7cxnqj.jpg

Pictures of the numbered poles are here:

Pole 1: https://snag.gy/Xa4onA.jpg

Pole 2: https://snag.gy/w0gOTM.jpg and https://snag.gy/qVGQx6.jpg

Pole 3: https://snag.gy/zvSrl1.jpg

Pole 4: https://snag.gy/78fudD.jpg

Properties in PL30 5JX are able to order FTTP, however those in PL30 5AY are not!

many thanks for your help

Well done. So there definitely appears to be a fibre distribution point on Pole 2. I can see from Street View that your line comes from Pole 1. There are some oddities however:

- this is the "hidden" data from Openreach's Home and Business checker for the two postcodes.
- you can ignore the properties on DP326 as these are some distance away at the bottom of the hill by the main road.
- first thing is that it lists only one property on your postcode, which doesn't appear to be yours. Do you actually have a working Openreach line? If not, maybe that's the problem, and your property is just missing from the database. As I assume "The Piggery" is the plot across the road from you, and the Cornwall GIS confirms this, showing yours as "Treningle Farm".
- if you do have a line, is it with BT, and you therefore have a BT number? If so what does a dslchecker.bt.com check and an Openreach Home and Business check say for your phone number (don't post your phone number!)?
- Street View shows a label on Pole 1 saying DP144.... however the Openreach data shows "The Piggery" (the only property on your postcode) comes from DP 269. It shows DP144 only serving 2 Beech Tree Cottages (based on these 2 postcodes) - with FTTP available. So pretty sure FTTP is available to you, if only your property existed.

So without knowing if you have a line, it looks like your property is missing from the OR database... [EDIT]� though I've found its UPRN via the Cornwall GIS, and dslchecker.bt.com does respond to this (and only shows FTTPoD, not native FTTP, whereas for say 2 Beech Cottages which has a UPRN a couple of numbers from yours, it does show native FTTP as expected).

Edited by deleted (Mon 26-Nov-18 00:32:54)

Need the email to chase this one up now

Hi Olicuk,

We do have a phone line but this is through Sky, as is our existing broadband connection. I've mailed Andrew with the details and will revert back here with any further news.

many thanks all

In reply to a post by jaffakke:

Hi Olicuk,

We do have a phone line but this is through Sky, as is our existing broadband connection.

And that looks to be the reason for the database issue

In reply to a post by Taras:

In reply to a post by jaffakke:

Hi Olicuk,

We do have a phone line but this is through Sky, as is our existing broadband connection.

And that looks to be the reason for the database issue

Having a non BTW based line/ bb service does not cause or increase the risk of Openreach database errors. No such errors on the OR database once my FTTPoD service went live (checker changed from FTTPoD > WBC FTTP) - despite having a TalkTalk line for donkeys years.

Not sure as I have tried contacting BT and saying I am a new customer without a line and given the address but had the same response from them. No fibre available at your address.

cheers

In reply to a post by Taras:

And that looks to be the reason for the database issue

That would affect phone number lookups but would have no impact on address lookups.