IMPORTANT

The line connection speed is not going to magically improve if you swap provider, since the physical line and cabinet hardware will remain the same.

Not really, because my upload speed is: 2.88 mbps and the lowest estimate for the impacted upload speed is 5.7 mbps, which is significantly below lowest expectations.

The download speed is currently 28.53 mbps maximum in the last 24 hours, that�s the fastest it�s been (I know I said it did 29-30, but I was overegging it), and the lowest estimate for impacted speed is 29.4 mbps. It�s looking like it�s got a tendency to drift closer to the handback threshold rather than acceptable impacted low end estimates.

Edited by deleted (Tue 12-Feb-19 16:19:20)

You said things improved after a bit of work - it is possible the DLM has intervened to reduce errors prior to this and thus speeds may go up in time.

Also its possible the BT Wholesale checker is being optimistic and what you are seeing is the most likely reality. If you private message your postcode I can have a look at the local area and see how likely going a lot faster looks based on the distances involved.

I strongly believe you are not going to see 35 Mbps, at least on a regular basis; possibly after a powercut before crosstalk becomes high but could be fairly unstable until it resyncs, plus could encourage DLM to take negative action.

As someone has already mentioned, your line is about right for the anticipated downstream sync speed based on the stats provided.

The upstream sync speed appears a bit enemic, however (but this may be normal for your line, regardless of what the BTW checker says).

As Saffron said, it's possible the BTW checker is being optimistic. It does happen, and there have been cases where it has been worse.

I would pass this back to the ISP if you are unable to achieve the estimates provided by them (and because you are below the threshold for a "clean" line). They could do a few things, which includes sending an engineer out or waiving contract terms such as contract duration (thus allowing you to leave early).

Before you agree to an engineer visit, just be aware that the costs may be passed onto you if no fault is found or if it is found that your hardware/wiring is at fault. Though with the former there is a clear lack of ability to achieve the estimates so no fees should be passed on, and with the latter it seems you have tried a different faceplate (and, presumably, tried the test socket) so not a great risk there.

Just a post to thank everyone who has replied. Now in fault finding with the ISP and you�ve all educated me which I really appreciate.