Once the engineer comes out they will likely make sense of it all - afterall they have too!

3 weeks is about average for an engineer unfortunately, if you pickup a BT WiFi With FON WiFi signal you may be able to log-in using your new BT credentials to tide you over. I've only used it during home moves hence I already had an account 100% setup.

EDIT: Can we get pics of the sockets please? You can upload them to https://imgur.com/ or similar and paste the links here.

Edited by ukhardy07 (Thu 14-Feb-19 21:59:36)

To get a 100% clear answer quickly why don�t you (or your old folks) get in touch with the building developer and ask them who installed the telephony/broadband cabling and what kind of technology was used? Or, politely ask one of the residents (if any have already moved) in what kind of connectivity exists. But really, the developer should be the first port of call.

I should also ask, have your folks not been given a tour of their new home yet by the developer? Once the keys have been handed over they should do that ASAP, even if they won�t be moving in anytime soon.

Edited by deleted (Thu 14-Feb-19 22:13:15)

If you private message the postcode may be able to look into it and see what is or is not available to order