In reply to a post by F00tS0re:

The new duct should be roped already
They will need to rod & rope to your property.

My experience is that they pull fibre to your gate first, then joint it all.
After that they will rod & rope the duct to your house
Then appointment to install ONT.

Mine sped up considerably once all ducts rodded & roped and fibre jointing team took over. I was lucky in that my jointing engineer chased for overtime to get the job completed & even installed the ONT even through it wasn't technically his job.

Tea & Biscuits always help!

Thanks for replying, they did the rod and rope under my driveway when they first came out, i've had blue rope pegged for months now. He did say it wasn't his job but would save the next guy spending time doing it

Not a clue how far they rod and roped though, i''ve only seen what they've done to my driveway. I did spot an openreach lorry pull up outside my house on the CCTV, the guy then followed the path of the ducts up the road and was out of sight for around an hour - again not sure what they were doing to be honest.

Looking forward to having it all completed!

In reply to a post by MarkLeman:

How long is it generally taking for FTTPod installs, from placing the order to having a working service?

I ordered at the end of last March, so coming up to 11 months and counting. The survey took place in early July.

(In my case, it's blocked ducts causing the delay, something which wasn't picked up in the initial survey. They've had several permits for the works denied, as part of the work takes place outside a primary school and the council won't let that happen in term time. As it happens there are duct-clearing works scheduled today until Friday, so hopefully it's coming closer to being done!)

Cerberus have been great in keeping me updated, FWIW.

Edited by deleted (Wed 20-Feb-19 05:25:25)

In reply to a post by rman:

Not a clue how far they rod and roped though, i''ve only seen what they've done to my driveway. I did spot an openreach lorry pull up outside my house on the CCTV, the guy then followed the path of the ducts up the road and was out of sight for around an hour - again not sure what they were doing to be honest.

Looking forward to having it all completed!

I suspect walking the route. An hour would get them a mile to a mile and a half and back if they were hunting for access covers. Possibly the start of the fibre pulling if all duct work done.

To answer my own question "How long is it generally taking for FTTPod installs, from placing the order to having a working service?"

We placed our order on the 9/5/18 and today Openreach installed the ONT, so 3 weeks short or a year.

The PON Led is on and steady, just waiting for Cerberus to activate the service now, and they say they are waiting for BT's system to say the installation order is closed.... so could still be a little bit more of a wait. but much, much closer then before.

Our FTTPod order was a linked install with the company next door, they complained to Openreach CEO directly about how long everything was taking. Things did get a much quicker after that. Interesting that the openreach installer today had been texted by the CEO complaints team to make sure the install was going ahead and had to report back on completion. So if your order is dragging on and on, then it might be worth an email.

Welcome to FTTP. Mine was installed fairly recently too, took around 6-7 months I believe. However, something strikes me as a little odd with your installation.

For me, I asked them for the PPPoE and IP address details a day or so before the installation so I could configure my network equipment ready for the big day. Have they not given you these details yet? I was able to use my service the moment the PON light was 'green', and was billed pro-rated for the service a day or so after the installation. Maybe a linked order is different, as mine was just a single order.

Edited by Ixel (Thu 18-Apr-19 20:48:55)

"I asked them for the PPPoE and IP address details a day or so before the installation"

Me too, they emailed the details and I had the router all set and ready to rock the moment the Openreach installer said he was done. My router (an ubiquiti edgerouter pro) did not immediately connect, so I called Cerberus and they said they were waiting for the job to be shown as complete on BTs database .I will try calling them again tomorrow.

I know the router works because it is already handling our VDSL line and a 100mbit microwave link, so unless I miss typed the username / password it should just work (just pasted them in to the boxes again to be sure - still not connection)

Was your install native FTTP or FTTPod?

Ixels was FTTPod

In reply to a post by F00tS0re:

The new duct should be roped already
They will need to rod & rope to your property.

My experience is that they pull fibre to your gate first, then joint it all.
After that they will rod & rope the duct to your house
Then appointment to install ONT.

Mine sped up considerably once all ducts rodded & roped and fibre jointing team took over. I was lucky in that my jointing engineer chased for overtime to get the job completed & even installed the ONT even through it wasn't technically his job.

Tea & Biscuits always help!

Not even just tea and biscuits! Just being a nice person helps. It amazes me that people expect above and beyond service when they�ve just had a rant and a rave (and maybe a swear) at someone!

Not even just tea and biscuits! Just being a nice person helps. It amazes me that people expect above and beyond service when they�ve just had a rant and a rave (and maybe a swear) at someone!

+1

Well two days after the install was 'completed' we still don't have a service.
Cerberus are still waiting for the install to be marked complete on (I assume) bt wholesales system.
So the other company in our linked order went back to openreach CEO complaints team and asked what was going on. Message came back that openreach have completed the installation and marked it done in their system. It should then go to bt wholesale, but they have 'lost the asset'. They can't do anything about this until next week and it probably needs the order cancelling and placed again. Hopefully this can be done by next Friday. I suppose after almost another year another week is not the end of the world but I was going to use the Easter break to make the changes to our work network whilst every one was out the office.