Yes vectoring will resolve cross talk issues, but it is only in use on a very few cabinets to meet targets for BDUK deployment.

Having G.Fast available will make no difference to VDSL unless your cross talker takes G.Fast of course, but given your speeds, they/you may well not fair to well on G.Fast either if it becomes available.

Your current sync is well below the hand back threshold, so you may be lucky enough to get somewhere if you complain (pair swap perhaps), or they may just say you can leave without penalty.

In reply to a post by Aaron_01:

hmm, I will have to introduce myself to them first.

Tha\t is the easy bit ... just go and knock on the door.

My downstream dropped in a flash one Monday morning from 46 to 36 megs, and upstream from 7.5 to 3.

I reported it as a fault to PlusNet, they booked an Engineer visit, but the BT Engineer phoned me three days before he was due to arrive, he said a second cabinet was being added, and as part of that work, my connection (along with others) had been temporarily paralleled up to the new cabinet. They were having to re-route lots of pairs, he assured me it would all return to nornal when the work was completed, which it did, three weeks later. (in fact my u/s is now 8.1)

I did go and visit the cabinet, and yes, lots of work going on.

So, physically check nothing is happening at the cabinet before reporting any faults etc.

In reply to a post by R0NSKI:

Your current sync is well below the hand back threshold, so you may be lucky enough to get somewhere if you complain (pair swap perhaps), or they may just say you can leave without penalty.

However, the OP needs to note that if the coice is to move to a new provider then there is unl;ikely to be any improvement. And teh speed "guarantee" will be way lower.

I've already put back on Zen's supplied router and that syncs at 58Mbps and told Zen about it.

Zen want me to try out an alternative rj11 cable and filter to see if there's any change first. If not they will send out an engineer, but will charge me £130 if no fault is found. I'm not sure whether to accept or not.

I think I've tried everything, the test socket and switching off nearby equipment surrounding the telephone socket and modem. Edit: And also tested a direct connection with some sort of small phone to rj11 adapter with different cable - same sync still.

Edited by Aaron_01 (Mon 01-Apr-19 14:58:00)

That's incorrect of Zen to say that.
It's £130 if the issue is on your side of the master socket.

You're syncing considerably below the estimates and there should be zero charge for no fault found.

Poor show Zen.

Ah ok, so if they find crosstalk from one of the neighbours affecting me will it be considered a "fault" and I won't be charged? This is part of the message I've pasted, maybe I did read it wrong

If you have not tried an alternative filter and cable please do so and advise us of the results, assuming they have not helped then we would want to send an engineer out to take a look.

Before we send an engineer out we need to make you aware that there are a few circumstances in which you would be expected to pay the cost of the engineer visit. If the engineer finds that there is nothing wrong with the line up to the test socket, or if the problem is caused by damage to the line within your property (including garden), or your equipment or internal wiring you would be expected to pay for the visit. If there is nobody present to allow them access when they arrive within a previously confirmed by you time slot you would be expected to pay a missed visit charge.

To proceed with raising the fault we would need a number of things from you; firstly you must fill in the below agreement to confirm you will pay any of the above mentioned engineer charges if they apply in your case.

I, [named contact name], confirm I have been advised by Zen Internet Limited of the risks in terms of potential costs and delays in fault resolution arising from submission of a Broadband fault report to BT, by Zen Internet Limited.

I agree to accept any charges resulting from BT engineer visits to my premises - and am aware each engineer charge issued will be £130+VAT should no fault be found or if my own equipment or wiring is deemed to be the cause, or if damage to the line within my property is deemed to be the cause. If the engineer is not able to gain access, there will be a charge of £85 +VAT.

Zen Internet Limited will assess any charges issued by BT and determine if they are valid, based on the engineer's notes and detail of what happened on the visit. Before issuing charges to me, Zen Internet Limited will dispute any found to be invalid with BT.



Signed,

You're below the handback threshold.
You're below the minimum estimate.

Zen are entitled to ask OpenReach to attempt to get your speed back up as that's what OpenReach sold Zen.
Zen wouldn't be charged (so wouldn't need to charge you) if no fault is found.

It's not necessarily crosstalk. Could be an actual fault.

A decent ISP will push OpenReach to try a pair swap and/or port swap to get your speeds back up if there is no fault found.
If OpenReach can't or won't get the speeds back up to above the downstream handback threshold then you will be allowed to leave without charge.
All that with no charge to Zen. OpenReach are contracted to provide a minimum speed for your line and are not meeting that.

Thanks j0hn83

I believe that crosstalk will not be considered as a fault.

I�m not entirely sure I completely agree with John either. I believe some CP�s do pass charges on for FNF/RWT