They can't pass charges on that they aren't charged in the first place.

The line is well below the Minimum Guaranteed Access Line Speed (MGALS) and below the downstream handback threshold.

ISP's can and do charge for no fault found, but only when the line is within the spec.

Fair enough.

Engineer's come and gone, said he'll be back later. Found no fault in the property and he said it's an issue at the cabinet when he went to check. He installed a new Master Socket 5C faceplate while he was here

So a 2nd engineer came round earlier this week on Monday (as the previous engineer ran out of time), he said he'll be going to the cabinet to continue investigating. Got a text 2 hours later to say it's a faulty fibre port and will be fixed by a fibre specialist during the week. Now that's done according to my ISP today but sync speed is unchanged.

ISP now want to send out another engineer. I'm not sure where this is going or if it'll ever be resolved now.

If there's a faulty fibre port they usually just change your port.
Unless there's no free ports I see no reason why you need a "fibre specialist" whatever that's supposed to be.

Changing port will result in a short loss of sync. It's as simple as disconnecting 2 wires, connecting them to another 2 wires, and a quick call to update the routing.

Sync speed being unchanged means you've been fobbed off.
It would need a magician to change the tie cables without dropping sync.

Let the ISP send another engineer and insist a port change is put on the notes.

Not quite that quick and simple John, there will be downtime whilst the old port is assessed as faulty, and a new port is proved ..... the DCoE bod updates the routing, not the CSE.

My guess is that the first engineer had been sent out on a CDTA task, not an FTTC repair one.

In reply to a post by Aaron_01:

I'm not sure where this is going or if it'll ever be resolved now.

Sometimes it can take dozens of repeated engineer visits over many months to make progress, with conflicting information from different engineers (with many of them not reading the notes before the visit). Hang in there...

*with many of them not receiving any previous engineers notes

Fair enough, though often the notes were there when they bothered to look an hour into the visit 😉 (after they�d run exactly the same tests that had been run the last six times, and the notes spelt out which length of cable needed to be replaced to resolve the problem).

I don�t really blame them, I�m sure they were trying to put off the actual expensive work needed to keep from upsetting their managers.

Another update:

3rd Engineer came round Tuesday 16th doing checks again at my test socket then went to cabinet. He came back and said another engineer will need to do work as he says all fibre ports are faulty. Work at cabinet was completed on the 25th but this only bumped up my speed to 64Mbps (previously was at 61Mbps).

As it's still below minimum speeds, ISP are scheduling another engineer visit now, lol.

Edited by Aaron_01 (Fri 26-Apr-19 12:38:02)